Remote Dispatcher & Administrative Assistant

Integrated Hire; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A transportation service provider based in North America is looking for a Remote Dispatcher & Administrative Assistant. The role requires monitoring client and driver communications while managing administrative tasks like data entry and documentation. Ideal candidates have over 2 years of experience in logistics or administrative roles, excellent English communication skills, and are comfortable using tools like Google Maps and Dropbox. This stable remote position expects 40 hours per week, accommodating U.S. Mountain Time hours.

Servicios

Long-term remote work

Room for growth in responsibilities

Work directly with a U.S.-based team

Formación

• 2+ years experience in an administrative, support, logistics, or dispatch‑related role.
• Ability to work U.S. Mountain Time hours reliably.
• Experience managing phone lines and customer communications preferred.

Responsabilidades

• Monitor and respond to calls from clients and drivers in real time.
• Support active trips by assigning, rerouting, or adjusting based on driver availability.
• Assist with managing driver documentation and internal operational databases.

Conocimientos

Strong written and verbal communication skills in English

Highly organized

Self-directed

Comfortable multitasking

Basic familiarity with GPS software

Herramientas

Google Maps

Dropbox

RingCentral

Slack

Descripción del empleo

Position: Remote Dispatcher & Administrative Assistant

(40 hours / week)

Location: LATAM (Remote, U.S. Mountain Time hours)

• Salary: $6.50 - $8 / hr

Overview

We are seeking a sharp, reliable, and tech-savvy Remote Dispatcher & Administrative Assistant to join our growing team of non-emergency transportation providers.

This hybrid role combines frontline coordination of driver activity with administrative support functions like data management, digital file cleanup, and customer service.

Key Responsibilities

Dispatch & Routing Support

Monitor and respond to calls from clients and drivers in real time.

Support active trips by assigning, rerouting, or adjusting based on driver availability and trip urgency.

Use GPS software to track vehicle locations and calculate ETAs for customer inquiries.

Communicate clearly with drivers to relay trip details, schedule changes, and urgent requests.

Administrative Assistance

Support data entry and digital file organization projects (e.g., cleaning up Dropbox, archiving records).

Assist with managing driver documentation and internal operational databases.

Conduct basic auditing and system checks to ensure information is current and accurate.

Help respond to customer inquiries during off‑hours, escalating urgent issues to leadership as needed.

Preferred Qualifications & Skills

2+ years experience in an administrative, support, logistics, or dispatch‑related role.

Strong written and verbal communication skills in English.

Highly organized, self‑directed, and comfortable multitasking.

Basic familiarity with tools such as Google Maps, Dropbox, and cloud‑based communication platforms (e.g., RingCentral, Slack, or similar).

Ability to work U.S. Mountain Time hours reliably, including some evening or weekend shifts if needed.

Nice-to-Have (Bonus Skills)

Previous experience in non‑emergency medical or passenger transportation.

Comfort managing phone lines and customer communications.

Familiarity with U.S. geography, especially New Mexico or southwestern states.

Experience working remotely with U.S. based companies or teams.

What We Offer

Work directly with a U.S. based construction team.

Long‑term, stable remote work.

Room to grow in administrative and project coordination responsibilities.

Expected hours: 40 per week.