Remote Customer Support Specialist - Night Shift (Ecommerce)

Xipat Flexible Solutions Company Limited; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading customer support service provider is seeking part-time Customer Support Representatives to assist clients using prominent e-commerce platforms. The role includes listening and resolving customer issues while building relationships and gathering insights for product improvement. Candidates should possess excellent English skills, be available in the early hours GMT+7, and preferably have a Bachelor's degree and a year of customer support experience. Incentives include performance-based bonuses.

Servicios

Competitive Salary

Growth Opportunities

Incentive Rewards

Formación

• Proficient in reading, writing, listening, and speaking English (IELTS/TOEIC equivalent to 5.5 or higher).
• Available between 0 AM - 4 AM (GMT+7) on weekdays.
• Self-motivated and results-driven with a strong people-centric approach.
• Proven problem-solving skills with a commitment to collaborative success.

Responsabilidades

• Listen, clarify issues, and provide solutions to customers regarding our apps.
• Document technical issues and share insights with the product team.
• Create support tasks and follow up until issues are resolved.
• Develop strong, long-lasting relationships with customers.
• Capture customer feedback and trends to help shape future products.

Conocimientos

Excellent English Skills

Highly Responsive

Team Player

Analytical Mindset

Educación

Bachelor's degree (preferred)

Descripción del empleo

A leading customer support service provider is seeking part-time Customer Support Representatives to assist clients using prominent e-commerce platforms. The role includes listening and resolving customer issues while building relationships and gathering insights for product improvement. Candidates should possess excellent English skills, be available in the early hours GMT+7, and preferably have a Bachelor's degree and a year of customer support experience. Incentives include performance-based bonuses.