Remote Customer Success Specialist - Mainframe & Security

BMC Software, Inc.; A distancia; MXN 1,290,000 - 1,659,000; Jornada completa

Descripción de la vacante

A technology solutions leader is hiring a Customer Success Specialist to ensure customer satisfaction and success. This remote role in Mexico focuses on driving adoption and value from BMC Mainframe products. Ideal candidates will have a BS degree in Computer Systems and extensive experience in z/OS systems. Collaboration and strong problem-solving skills are essential for overseeing customer relationships and advocating for their success.

Servicios

Equal opportunity and diverse culture

Community engagement opportunities

Flexible work environment

Formación

• 5+ years z/OS systems or major subsystems experience
• Ability to understand and write REXX code required
• Minimum of 5 years with Windows/Unix/Linux operating systems
• Prior experience with diverse portfolio engagements
• Proven effectiveness at leading executive meetings

Responsabilidades

• Ensure customers derive maximum value from their investment
• Mentor collaboration between customers and BMC functions
• Identify risks to customer business goals and mitigate them
• Develop understanding of customer's industry challenges
• Contribute thought leadership around business transformation

Conocimientos

Communication skills (verbal & written) in English and customer handling skills

Strong diagnostics, debugging, and troubleshooting skills

Analytical and problem-solving abilities

Expertise dealing with large, complicated accounts

Experience with Splunk Enterprise

Educación

BS degree in Computer Systems or related technical field

Herramientas

AMI Monitor for CICS

RACF commands

SIEM product knowledge

Descripción del empleo

A technology solutions leader is hiring a Customer Success Specialist to ensure customer satisfaction and success. This remote role in Mexico focuses on driving adoption and value from BMC Mainframe products. Ideal candidates will have a BS degree in Computer Systems and extensive experience in z/OS systems. Collaboration and strong problem-solving skills are essential for overseeing customer relationships and advocating for their success.