Remote Customer Success Operations Senior Analyst

Okta; A distancia; MXN 1,093,000 - 1,458,000; Jornada completa

Descripción de la vacante

A leading identity management company is seeking a Senior Analyst for Customer Success Operations in Veracruz, Mexico. This role involves supporting customer lifecycle management through operational analytics, Gainsight configuration, and cross-functional collaboration. The candidate should have 4-6 years of experience in analytics with a strong ability in data presentation and organizational skills. Competitive benefits and a commitment to diversity and inclusion are offered.

Servicios

Amazing Benefits

Social Impact Opportunities

Diversity and Inclusion Initiatives

Formación

• 4-6 years of experience in an operational analytics/reporting role focused on Customer Success.
• Proven experience with Gainsight.
• Strong analytical abilities with data assessment skills.

Responsabilidades

• Configure and support Gainsight for the Customer Success team.
• Build system workflows and programs within Gainsight.
• Create dashboards to display customer data.
• Provide operational direction for efficiency.
• Identify automation opportunities with cross-functional teams.
• Ensure all processes are documented.

Conocimientos

Operational analytics

Reporting skills

Knowledge of Gainsight

Excel skills

Data presentation

Cross-functional collaboration

Organizational skills

Experience in SaaS engagement programs

Herramientas

Gainsight

Tableau

Descripción del empleo

A leading identity management company is seeking a Senior Analyst for Customer Success Operations in Veracruz, Mexico. This role involves supporting customer lifecycle management through operational analytics, Gainsight configuration, and cross-functional collaboration. The candidate should have 4-6 years of experience in analytics with a strong ability in data presentation and organizational skills. Competitive benefits and a commitment to diversity and inclusion are offered.