Remote Customer Success Manager – Lead Global CX

Nysonian; Tecate; A distancia; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global lifestyle brand is seeking a Customer Success Manager to lead the Customer Experience team. This role focuses on delivering exceptional service, driving customer satisfaction, and managing performance metrics. The ideal candidate has over 5 years of experience in customer success, strong leadership skills, and is fluent in English and Spanish. The position offers competitive compensation with performance-based incentives and opportunities for growth within the organization.

Servicios

Competitive base salary with performance incentives

Growth opportunities within the organization

Dynamic and inclusive work environment

Formación

• 5+ years of experience in Customer Success, Customer Service Management, or Operations Leadership.
• Proven experience managing teams and achieving SLA/KPI performance targets.
• Highly organized with strong attention to detail and ability to manage multiple priorities.

Responsabilidades

• Lead, coach, and mentor the Customer Success & Support team.
• Monitor and analyze performance metrics to identify improvement opportunities.
• Develop and implement service strategies to improve customer retention.

Conocimientos

Leadership

Analytical skills

Conflict resolution

Problem-solving

Fluent in English and Spanish

Educación

Bachelor’s Degree in Business Administration or related field

Herramientas

CRM systems

Reporting tools

Descripción del empleo

A global lifestyle brand is seeking a Customer Success Manager to lead the Customer Experience team. This role focuses on delivering exceptional service, driving customer satisfaction, and managing performance metrics. The ideal candidate has over 5 years of experience in customer success, strong leadership skills, and is fluent in English and Spanish. The position offers competitive compensation with performance-based incentives and opportunities for growth within the organization.