Remote Customer Service Assistant - Latin America

Scalesource; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A company offering remote customer assistance is seeking a Remote Customer Service Assistant based in Mexico. This role involves supporting sales and operations teams through effective communication, calendar management, and administrative support. The ideal candidate possesses strong organizational skills, a reliable internet connection, and proficiency in Google Workspace. Competitive salary of $1,200 USD/month for full-time hours with remote flexibility.

Formación

• 1-2 years of administrative, customer service, or virtual assistant experience.
• Comfortable using CRM systems and project management tools.
• Strong attention to detail and organizational skills.

Responsabilidades

• Answer incoming phone calls and route as needed.
• Manage and update the sales team's Google Calendar.
• Process customer contracts accurately.
• Maintain organized digital records of contracts.

Conocimientos

Excellent verbal communication

Excellent written communication

Time management

Organizational skills

Experience with CRM systems

Proficient in Google Workspace

Educación

High school diploma or equivalent

Associate's degree

Herramientas

Google Workspace

CRM systems

JobNimbus

Monday.com

Descripción del empleo

Remote Customer Service Assistant

Location: Remote (must live outside the U.S.)

Salary: $1,200 USD/month

Hours: 40 hours per week

Summary

We are seeking a highly organized, dependable, and customer-focused Virtual Administrative Coordinator to support our sales and operations teams remotely. This role is essential to ensuring seamless communication with clients, accurate contract processing, and efficient coordination of day-to-day administrative functions. The ideal candidate will be a strong communicator with the ability to multitask and manage tasks with minimal supervision.

Detailed Responsibilities

Phone & Client Communication

• Answer incoming phone calls professionally and route as needed.
• Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
• Send appointment reminders and updates to clients via text, email, or phone.

Scheduling & Calendar Management

• Manage and update the sales team's Google Calendar.
• Schedule appointments with clients through calls, texts, and emails.
• Ensure no overlaps or conflicts in daily schedules.

Administrative Support

• Process customer contracts accurately and ensure all required information is captured.
• Submit and track permits with various city or county municipalities.
• Submit and monitor utility locate tickets (e.g., 811 tickets).
• Follow up with sales reps on outstanding estimates and customer responses.
• Perform general administrative tasks such as data entry, digital file organization, and internal communication support.

Additional Responsibilities

• Maintain organized digital records of contracts, permits, utility tickets, and communication logs.
• Assist with improving administrative processes for better efficiency.
• Provide responsive, professional support to the team and customers.

Qualifications / Requirements

• High school diploma or equivalent (Associate’s degree preferred).
• 1–2 years of administrative, customer service, or virtual assistant experience.
• Excellent verbal and written communication skills.
• Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail).
• Comfortable using CRM systems and project management tools (experience with JobNimbus, Monday.com, or similar is a plus).
• Ability to manage time effectively and handle multiple priorities.
• Strong attention to detail and organizational skills.
• Reliable internet connection and home office setup.
• Familiarity with permitting or construction processes is a plus but not required.

Schedule

• Fully remote role.
• 40 hours per week.