Remote Customer Care Pro: Empathetic Phone Support

Scale Jet; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An international e-commerce company seeks a Customer Care Specialist for a remote role. Ideal candidates should be fluent in English with call center experience and excel in providing empathetic support. Responsibilities include handling customer inquiries via phone, documenting interactions in the CRM, and collaborating to resolve issues. This position offers a chance to work in a caring team focused on transforming family fun with innovative products, promoting active play and family connections.

Formación

• Experience in a customer-facing role, ideally call center or Amazon support.
• Ability to handle tense situations with patience and empathy.
• Willingness to work during US business hours (9 AM - 5 PM EST/PST).

Responsabilidades

• Provide phone-based support to customers courteously and effectively.
• Handle inquiries related to orders, shipping, and product issues.
• Log all customer interactions accurately in the CRM system.
• Collaborate with departments to resolve escalated issues.

Conocimientos

Fluent English speaker with a clear US accent

Previous experience in call center or Amazon phone support

Strong verbal and written communication skills

Tech-savvy and quick to learn new systems

Proactive and organized

Herramientas

CRM tools

Call management systems

Descripción del empleo

An international e-commerce company seeks a Customer Care Specialist for a remote role. Ideal candidates should be fluent in English with call center experience and excel in providing empathetic support. Responsibilities include handling customer inquiries via phone, documenting interactions in the CRM, and collaborating to resolve issues. This position offers a chance to work in a caring team focused on transforming family fun with innovative products, promoting active play and family connections.