Remote CSM: AI-Driven Content Marketing

Medium; Tijuana; A distancia; MXN 1,284,000 - 1,836,000; Jornada completa

Descripción de la vacante

A leading content marketing firm is seeking a proactive Customer Success Manager to maximize client value from their AI-powered platform. This remote role involves onboarding, engagement, relationship management, and retention strategies. Strong communication skills and a background in content marketing and SEO are essential. Join an innovative team offering competitive salary and opportunities for professional growth.

Servicios

Competitive salary

Professional growth opportunities

Flexible remote work environment

Formación

• 3+ years of experience in customer success, account management, or a related role.
• Strong understanding of content marketing, SEO, and AI-powered tools.
• Excellent English communication and relationship-building skills.
• Ability to analyze customer needs and create actionable strategies.
• Self-starter with strong project management abilities.

Responsabilidades

• Guide customers through the setup and implementation process.
• Act as the primary contact for customer inquiries and escalations.
• Monitor platform usage and provide tailored recommendations.
• Proactively identify renewal and upsell opportunities.
• Address and troubleshoot customer concerns related to the platform.
• Track key performance indicators and prepare reports.
• Educate customers on industry best practices.

Conocimientos

Customer success experience

Content marketing knowledge

SEO understanding

Relationship-building

Problem-solving skills

Communication skills

Project management

Herramientas

CRM tools

Customer engagement platforms

Analytics dashboards

Descripción del empleo

A leading content marketing firm is seeking a proactive Customer Success Manager to maximize client value from their AI-powered platform. This remote role involves onboarding, engagement, relationship management, and retention strategies. Strong communication skills and a background in content marketing and SEO are essential. Join an innovative team offering competitive salary and opportunities for professional growth.