Remote Cloud Operations Engineer - 24/7 Incident Response

Cloudbeds; A distancia; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading hospitality tech firm is looking for a Cloud Operations Engineer to ensure operational stability across its AWS environment. This remote role requires expertise in monitoring tools like DataDog and AWS CloudWatch, as well as experience in incident response procedures. The candidate should possess strong communication skills and a background in IT operations. Join a dynamic team dedicated to transforming the hospitality industry through innovative solutions and collaborative problem-solving.

Servicios

Monthly Wellness Fridays

Full Paid Parental Leave

Professional development courses

Formación

• 3+ years of experience in IT operations, technical support, or related field with hands-on exposure.
• Detail-oriented with strong documentation skills.
• Ability to work independently during off-hours shifts.

Responsabilidades

• Monitor alerting channels and validate alerts.
• Provide regular status updates during incidents.
• Execute documented runbooks and procedures for common issues.
• Investigate initial security alerts and monitor application performance.

Conocimientos

Monitoring tools exposure (DataDog, Prometheus/Grafana, AWS CloudWatch)

Incident response procedures

Foundational networking skills

Basic understanding of AWS services

Exposure to containerization concepts

Excellent communication skills in English

Strong documentation skills

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Jira

Terraform

Docker

Kubernetes

Descripción del empleo

A leading hospitality tech firm is looking for a Cloud Operations Engineer to ensure operational stability across its AWS environment. This remote role requires expertise in monitoring tools like DataDog and AWS CloudWatch, as well as experience in incident response procedures. The candidate should possess strong communication skills and a background in IT operations. Join a dynamic team dedicated to transforming the hospitality industry through innovative solutions and collaborative problem-solving.