Remote Client Support Representative - Travel

Sweetcarolinatravels; A distancia; MXN 602,000 - 861,000; Jornada completa

Descripción de la vacante

A travel services company is looking for a Remote Client Support Representative to assist clients throughout their travel journey. In this fully remote position, you will provide support before, during, and after trips, ensuring a smooth experience for travelers. Ideal candidates should possess strong customer service skills, be organized, and enjoy working independently. The role offers comprehensive training, growth opportunities, and access to travel-related perks, while being part of a supportive remote team.

Servicios

Comprehensive training

Growth opportunities

Access to travel-related perks

Supportive remote team environment

Formación

• Strong customer service skills and experience in travel, hospitality, or support roles.
• Comfortable working independently in a remote environment.
• Able to manage time and tasks effectively while maintaining customer satisfaction.

Responsabilidades

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries promptly and professionally.
• Assist with itinerary changes, cancellations, and updates.

Conocimientos

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Ability to learn new systems quickly

Passionate about travel

Descripción del empleo

Remote Client Support Representative - Travel

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment