Remote Bilingual Customer Service Representative

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a Bilingual Customer Service Representative to manage calls and resolve customer concerns effectively. Responsibilities include building sustainable relationships with clients, maintaining records of interactions, and ensuring customer satisfaction. The ideal candidate should have at least one year of experience in a similar role and possess excellent English communication skills. This position is 100% remote, providing an inclusive culture and opportunities for career growth.

Servicios

Performance Incentives

Paid Training

Career Growth Opportunities

Formación

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Excellent phone, email, and instant messaging communication skills.
• Experience with word-processing software and spreadsheets.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build sustainable relationships with customers.

Conocimientos

Excellent English communication skills

Solid organizational skills

Tech savvy

Proactive

Herramientas

MS Office

CRM software

Descripción del empleo

A leading customer service company is seeking a Bilingual Customer Service Representative to manage calls and resolve customer concerns effectively. Responsibilities include building sustainable relationships with clients, maintaining records of interactions, and ensuring customer satisfaction. The ideal candidate should have at least one year of experience in a similar role and possess excellent English communication skills. This position is 100% remote, providing an inclusive culture and opportunities for career growth.