Remote AWS Cloud Operations Manager

Mission Cloud; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading cloud services provider in Mexico is seeking a Manager of Cloud Operations to lead a global team focused on AWS cloud infrastructure. You'll drive innovation, optimize processes and ensure seamless transitions for customers. Ideal candidates will have extensive experience in managing cloud environments, strong leadership capabilities, and knowledge of ITIL concepts. This position offers a comprehensive benefits package and 100% remote work options, allowing for a flexible work environment.

Servicios

Major Medical Expenses Insurance

Life Insurance

Dental Plan

Vision Plan

Grocery Voucher

Savings Fund

Vacation Benefits

Formación

• Proven experience managing AWS cloud environments at scale.
• 5+ years working on a support team with increasing responsibility.
• Strong leadership skills with a focus on mentoring.
• Excellent communication skills with technical and non-technical stakeholders.

Responsabilidades

• Lead and develop a global team providing 24x7 monitoring services.
• Ensure operational excellence and manage KPIs.
• Oversee SLA adherence and resolution of critical issues.
• Implement best practices in incident and change management.

Conocimientos

Team leadership

AWS cloud management

Communication skills

ITIL concepts

Mentoring and developing talent

Educación

AWS Associate Certification

Herramientas

New Relic

CrowdStrike

Descripción del empleo

A leading cloud services provider in Mexico is seeking a Manager of Cloud Operations to lead a global team focused on AWS cloud infrastructure. You'll drive innovation, optimize processes and ensure seamless transitions for customers. Ideal candidates will have extensive experience in managing cloud environments, strong leadership capabilities, and knowledge of ITIL concepts. This position offers a comprehensive benefits package and 100% remote work options, allowing for a flexible work environment.