Regional Manager (North America)

12Go; A distancia; MXN 895,000 - 1,254,000; Jornada completa

Descripción de la vacante

A leading online travel agency is seeking a Business Development Manager to manage operator lifecycle stages, identify growth opportunities, and onboard new operators. The ideal candidate will have over 5 years of experience in Business Development, Sales, or Account Management, preferably within the travel industry. This role offers a full-time remote working arrangement and emphasizes a multicultural workplace environment. Candidates must be fluent in English and Spanish.

Servicios

Full-time remote work

Development opportunities

Annual company offsite

Competitive annual leave

Formación

• 5+ years of experience in Business Development, Sales, or Account Management.
• Proven track record of driving revenue growth.
• Fluency in both English and Spanish.

Responsabilidades

• Manage complete operator lifecycle stages.
• Identify growth opportunities by contracting new transport operators.
• Onboard new operators and work with cross-functional teams.

Conocimientos

Business Development

Sales

Account Management

Negotiation Skills

Analytical Skills

Fluency in English

Fluency in Spanish

Descripción del empleo

Connect with us to connect the world.

12Go, part of the Travelier group, is a leading multimodal online travel agency headquartered in Bangkok, Thailand.

Founded in , we offer train, flight, bus, ferry tickets, transfers, insurance, and other global travel products.

Providing trips for customers in nearly 100 countries, the Supply team comprises more than 10 nationalities.

If you seek a multicultural workplace and an exciting career, welcome aboard!

Responsibilities

• Manage the complete operator lifecycle stages.
• Business Development / Sales: Identify growth opportunities by contracting new transport operators within your region, maintain a healthy sales pipeline, and meet quarterly quotas.
• Onboard new operators (Ops, Data Entry, Inventory): Work with cross-functional supply teams to ensure smooth and efficient onboarding (technical, content, marketing alignment) and prioritize according to business needs.
• Day-to-day Operations (Ops, Data Entry, Inventory, Ticketing): Work with cross-functional supply teams to ensure pre-defined SLAs are met, identify region-specific bottlenecks, and suggest solutions.
• Account Management: Optimize operator relationships and drive consistent growth (e.g., commercial terms, inventory coverage, content optimization). Provide special attention to top-tier clients to ensure satisfaction and long-term retention.
• Define and optimize supplier-centric processes aimed at increasing supplier satisfaction.
• Leverage group strengths to ensure Travelier Suite growth (All brands, TMS, Capital): present services / solutions that operators can benefit from.
• TMS: Client Mapping & Engagement – map all relevant clients, organize initial meetings, and engage stakeholders to drive relationships and opportunities within the region.
• Special Deals (Capital): Deliver a set number of special deals from your region, offering operators competitive funding to accelerate business growth.
• Know your region – own your growth strategy.
• Serve as the main focal point for the region and stay on top of all industry-related updates.
• Define and lead your "win a country" strategy, emphasizing quick-win solutions alongside mid- to long-term strategies.
• Be familiar with all relevant regional data: competitors, threats, distribution channels and opportunities, tourism trends, macro changes, regulations, etc.
• Interface with our OTAs and other stakeholders. Work closely with other teams (CEOs, Product, Marketing, Customer Support) and serve as the main focal point for different Travelier brand stakeholders.
• Lead the Business Development Team: manage a team of 3–7 Business Development Managers, achieve KPIs by tracking metrics, and develop team capabilities through mentoring and growth initiatives.

Qualifications

• 5+ years of experience in Business Development, Sales, or Account Management, preferably in the travel, transportation, or OTA industry.
• Proven track record of driving revenue growth and expanding market share within a defined region.
• Experience managing cross-functional teams and working closely with Operations, Marketing, and Product.
• Demonstrated ability to build and maintain long-term partnerships with top-tier clients.
• Strategic mindset with the ability to define and execute regional growth strategies ("win a country" approach).
• Solid understanding of supplier lifecycle management, from contracting to onboarding and account optimization.
• Analytical skills: ability to interpret data, identify trends, and translate insights into actionable strategies.
• Strong negotiation skills and experience with commercial terms, special deals, and partnership agreements.
• Excellent communication and stakeholder management skills, including working with executives and multiple brands.
• Familiarity with industry regulations, tourism trends, competitive landscapes, and macroeconomic factors affecting the region.
• Entrepreneurial and proactive approach to identifying growth opportunities.
• Fluency in English and Spanish.

Benefits

• Engaging work on a product that enables millions of travelers to book their trips daily.
• Full-time remote work – 5 days a week, 8 hours per day.
• Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms).
• Internal growth and mobility opportunities.
• Competitive annual leave, sick leave, and public holidays.
• Annual company offsite.

How to Apply

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