Quickbooks Certified Accountant (Client Onboarding Specialist) from LatAm

OnlyExperts; México; A distancia; MXN 731,000 - 1,098,000; Jornada completa

Descripción de la vacante

A cloud-based software solution provider is hiring a Quickbooks Certified Accountant (Client Onboarding Specialist) to assist customers with onboarding activities and provide excellent service. This remote role requires strong QuickBooks experience, technical troubleshooting skills, and excellent communication abilities. Ideal candidates are detail-oriented team players with a background in customer service, preferably with an accounting degree and experience in real estate. Join us to be part of a transformative environment.

Formación

• Experience assisting customers with onboarding processes and related tasks.
• Proficient in managing customer service inquiries.
• Capable of troubleshooting technology issues independently.

Responsabilidades

• Assist with onboarding activities for customers.
• Manage customer service questions and inquiries.
• Write Knowledge Base articles for common questions.

Conocimientos

Experience with QuickBooks Desktop or QuickBooks Online

Excellent English speaking and writing skills

Excellent customer service skills

Strong technical experience

Attention to detail

Ability to communicate well

Team player

Educación

Accounting degree

Herramientas

QuickBooks

Zoom

Slack

Google Suite

Smartsheet

HubSpot

Descripción del empleo

Quickbooks Certified Accountant (Client Onboarding Specialist)

Overview

We are hiring for our client who is a cloud-based software solution providing asset management, operations management, investor management, data analytics, and automation, in real-time dashboards, for companies that own, manage, and lease commercial real estate. The client’s product integrates with QuickBooks. The client is headquartered in Cedar Rapids, IA. The position is remote.

Ideal Candidate

This person is customer-focused, takes ownership of their tasks, and is results-oriented.

Dedication is required to be part of something transformative.

The Role

• Assist with the onboarding activities of the customers, including data entry of legal documents such as leases and loans, meetings on Zoom with the team and customers, and other software-related tasks as needed
• Assist with customer service questions
• Assist with writing Knowledge Base articles when questions repeatedly come up

Must Haves

• Experience with QuickBooks Desktop or QuickBooks Online
• Excellent English speaking and writing skills
• Excellent customer service skills
• Strong technical experience – able to troubleshoot technology issues by themselves
• Patience for digging through complex, messy records from our customers
• Ability to drive projects to completion
• Attention to detail – both with data and processes
• Ability to communicate well with customers and internally (written and verbally) on progress and questions
• Ability to identify process improvements
• Team player – works closely with other team members to achieve common goals
• Strong follow-through skills
• Sense of urgency
• Ability to work effectively remotely

Preferred Skill and Experience

• Experience in the real estate industry – owning or managing real estate, banking, realtor/broker
• Accounting degree
• QuickBooks ProAdvisor Certification
• Experience with Zoom, Slack, Google Suite, Smartsheet, HubSpot

Requirements

Remote Requirements

• Access to a space that is conducive to customer meetings – meaning a clean, professional background without others in the vicinity
• Must maintain a consistent remote work location, ensuring stable work hours and avoiding frequent changes in time zones
• High-speed internet connection
• Computer equipment to perform work
• Located in Latin America