Quality Assurance Supervisor

Didi; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is seeking an experienced Quality Assurance Supervisor. In this role, you will oversee workflow, monitor productivity, and ensure operational compliance. The ideal candidate has over 5 years of relevant experience, strong leadership skills, and intermediate English proficiency. This position offers the opportunity to foster a collaborative work environment and make a significant impact on the team’s success.

Formación

• 5+ years of relevant experience in a similar role.
• 2+ years in the same position leading teams of 10+.
• Intermediate English proficiency required.

Responsabilidades

• Organize workflow and ensure employees understand their roles.
• Monitor employee productivity and provide feedback.
• Prepare and analyze performance reports and KPIs.

Conocimientos

Leadership

Communication skills

Problem-solving

Coaching

Presentation skills

Educación

Bachelor's degree

Herramientas

MS Excel

Descripción del empleo

Quality Assurance Supervisor

Job Locations MX-MEX-Mexico City

ID 2025-16833

Category: Finance • Employee Class: Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

We are looking for a responsible supervisor to oversee the workflow at our facility. The position involves advising, solving problems, and serving as a liaison between subordinates and upper management. The ideal candidate will guide and train employees, with thorough knowledge of the processes inherent to the role and a results-oriented focus. The objective is to ensure operations are carried out productively to support the correct QA Collection process.

Role Responsibilities

• Organize workflow and ensure employees understand their delegated roles or tasks
• Monitor employee productivity and offer feedback and advice
• Maintain record of hours worked and personnel records
• Transmit information from the management team to employees and vice versa
• Prepare and send performance reports
• Prepare and analyze KPI´s
• Conduct meetings with operational teams
• Decide on bonuses and promotions based on performance
• Hire and train new employees
• Ensure compliance with company and legal policies and procedures and take disciplinary action if the need arises

Role Qualifications

• 5+ Relevant Experience in Similar Role
• 2+ in same position - Leading teams of 10+
• Bachelors degree
• Intermediate English (Mandatory)
• Proficiency in MS
• Knowledge of QA standards operation, knowledge in internal and BPOs collections
• Industry Standards
• KPI`s definition capabilities
• Process Improvement Experience
• Coaching solid Skills
• Strong presentation skills
• Strong interpersonal skills to effectively communicate with team members, stakeholders, and senior management
• Ability to foster a positive and collaborative work environment, promoting teamwork and morale
• Able to develop high performance teams
• Strong Collaboration skills
• Able to support area´s Manager as back up
• Stakeholders management
• Risk - Fraud Vision

EEO Statement

• We are committed to building inclusive and diverse teams. We promote equal opportunities for all candidates and employees as an Equal Opportunity Employer.
• We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms