Qa Specialist, Porch Pro

Porch Mexico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading home services software company is seeking a QA Specialist to monitor quality standards and team performance. This remote role offers flexible work conditions with a focus on career growth. Candidates should have 2-3 years of call center experience and skills in customer service, along with proficiency in Microsoft Office. The position provides a sign-up bonus and ongoing training, ensuring a supportive environment for personal and professional development.

Servicios

Sign-up bonus of MXN $2,775

Paid training

Career growth opportunities

Work-life balance with remote work

Formación

• 2-3 years of call center experience with outstanding customer service skills.
• Previous QA experience preferred.
• Must be proficient with intermediate Microsoft Word and basic Excel.

Responsabilidades

• Design call monitoring formats and quality standards.
• Track team and individual performance.
• Offer feedback to reps and leaders.

Conocimientos

Customer service skills

Proficient in Microsoft Office

Exceptional communication skills

Creative ability & writing proficiency

Descripción del empleo

Job Overview

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country. Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in ****, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq‑listed company and the industry‑leading partner for the home in less than eight years. At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work. The future is bright for the Porch Group, and we'd love for you to be a part of it.

Porch Pro | QA Specialist

WHAT YOU DO

• Design call monitoring formats and quality standards.
• Track team and individual performance.
• Offer feedback to reps as well as leaders.
• Perform other assigned duties.
• Utilize process improvement experience.

WHAT TO EXPECT

• Quick recruitment process through video calls.
• Sign up bonus: Earn a total of MXN $2,775 – Step 1: MXN $925 immediately after graduation; Step 2: MXN $925 after first 30 days in operation; Step 3: MXN $925 after first 60 days in operation. The sign up bonus applies only for new hires.
• Base pay rate: MXN $****** per hour.
• Bonus: On target earnings MXN $9,250 per month.
• Training: paid initial training, as well as ongoing training to help you develop in your role and career.
• Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
• Support: You're working from home but not alone! Your team is available in real‑time to help you be successful!
• Work/Life Balance: This is a 100% remote job which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING

• 2-3 years of call center experience that comes with outstanding customer service skills and dedication to providing exceptional customer care.
• Previous QA experience is preferred.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).
• Creative ability & writing proficiency.
• Excellent verbal, written, and interpersonal communication skills along with exceptional listening and analytical skills.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
• Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

What's next?

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.