Project Manager - Quantitative Market Research

Konovo; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global healthcare intelligence company is seeking a Project Manager for Client Services to oversee market research projects in healthcare. The successful candidate will maintain client relationships, manage project details, and ensure timely project execution. This role requires 3-5 years of experience in the data collection industry, strong organizational skills, and the ability to work independently and in a team to solve problems. Proficiency in Excel is preferred, along with a Bachelor's degree.

Formación

• 3-5 years’ experience in the data collection industry.
• Knowledge of Market Research and the Pharmaceutical/health care industry.
• Experience managing multiple projects simultaneously.

Responsabilidades

• Maintain client relationships through exceptional service.
• Collaborate with sample sources to recruit quality respondents.
• Manage vendor relationships and respond to client inquiries.

Conocimientos

Client relationship management

Problem-solving

Organizational skills

Customer service orientation

Attention to detail

Educación

Bachelor’s degree

Herramientas

Excel

Descripción del empleo

Konovo is a global healthcare intelligence company on a mission to transform research through technology

• enabling faster, better, connected insights.

Konovo's solutions empower organizations to make data-driven decisions that enhance patient outcomes and streamline healthcare processes.

We supply healthcare organizations with real-time access to over 2 million healthcare professionals, the largest available anywhere in the world.

Our 200+ employees are spread across 25 U.S. states and five countries, collaborating to support some of the largest organizations in the healthcare industry.

Our customers include over 300 leading global pharmaceutical, medical device, market research agency, and consultancy companies.

As Project Manager, Client Services, you will be responsible for managing all aspects of healthcare related market research projects accurately and on time through effective communication with internal / external clients.

The position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner.

How You’ll Make an Impact

• Maintain and strengthen client relationships through exceptional service and consultation
• Determine sample strategies and collaborate with sample sources (both domestic and global) to recruit the highest quality respondents within field timeline
• Interact with and manage vendor relationships
• Respond to time sensitive client inquiries and resolve problems
• Develop an understanding of client’s business issues and the industries in which they operate
• Act as client liaison for questionnaire programming, translations and tabulations as needed
• Execute projects to ensure client satisfaction while maintaining project budget
• Accept assignments from the Team Lead and/or SVP, Client Services
• Other duties as assigned

What We’re Looking For

• 3-5 years’ experience in the data collection industry
• Industry knowledge of Market Research and Pharmaceutical / health care industry
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Understanding of quantitative and qualitative research process
• Ability to problem solve and provide clients with suggestions / solutions
• Customer service driven with good communication and interpersonal skills
• Excellent attention to detail
• Follow standard operating procedures, and recommend operational improvements to increase process efficiency
• Work in a team environment, and independently to solve problems and prioritize tasks
• Comfort dealing with all levels of external clients
• Bachelor’s or equivalent degree preferred
• Proficient in Excel

This is just the beginning of what we can achieve together.

Join us at Konovo and help shape the future of healthcare technology!