Professional Support Specialist IT

Volvo Group; Monterrey; Presencial; MXN 556,000 - 836,000; Jornada completa

Descripción de la vacante

A leading transportation company in Monterrey is seeking a Support Specialist IT to manage and support local infrastructure in a manufacturing environment. Ideal candidates will have over five years of IT experience and a Bachelor's degree in Computer Information Systems. Responsibilities include delivering IT solutions, collaborating with global teams, and ensuring end-user satisfaction. This position offers a chance to work with cutting-edge technology in a supportive team environment.

Formación

• 5 years of IT experience preferred.
• Experience working in a highly matrixed organization.
• Proficient in general network design and troubleshooting.

Responsabilidades

• Deliver and support infrastructure solutions.
• Execute time-critical support of industrial IT solutions.
• Collaborate with global support technicians.

Conocimientos

5 years’ experience in a manufacturing environment

Strong technical skills to support IT devices

Ability to work in a team environment

Proactive approach to personal development

Understanding of TCP/IP, DHCP/DNS, VLANs

Proficient in oral and written communication in English

Educación

Bachelor’s Degree in Computer Information Systems

Herramientas

Zabbix

ServiceNow

Windows 10 and 11

Microsoft Office

Descripción del empleo

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The Support Specialist IT

Infrastructure is the local representation of Group IT for a specific business production facility. In this role, it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end‑user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialised factory devices such as bar code scanners, forklift mounted hardware and specialised printing technology. These technologies are highly standardised in Group IT business practice, and much of the work is conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout Volvo’s global network.

This position performs analytical, technical, and administrative work to support local end‑users, remote end‑users, and production lines. Additionally, this position utilizes global processes to achieve the results. The IOS Onsite goal is to achieve total end‑user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel and work overtime, and most importantly, working as a team.

Core Responsibilities

• Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
• Execute time‑critical support of industrial IT solutions
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end‑user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
• Use delegated authority from global operations teams to manage local infrastructure solutions
• Provide continual communication/feedback to end‑users to understand their requirements and set the appropriate expectations
• Install, configure, and support specialised barcode printers, and scanning devices
• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks
• Image & configure new and existing machines to end‑user expectations
• Deploy new computers to end‑users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved
• Participate in agile projects that have an impact on the local business, as needed

Who are you?

• 5 years’ experience in a manufacturing environment
• Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
• Five years of IT experience preferred
• Experience working in a highly matrixed organization
• Ability to work in a team environment and manage multiple tasks
• Strong technical skills to support IT devices (PCs, laptops, printers, barcode scanners, network devices, etc.), Windows 10 and 11, Microsoft Office, Apple and Samsung smartphones, and industrial applications
• Proficient in general network design and troubleshooting from a connected device perspective
• Familiarity with Zabbix and ServiceNow
• Demonstrated willingness to learn and adapt to new technologies, systems, and processes
• Proactive approach to personal development and continuous improvement
• Understanding of TCP/IP, DHCP/DNS, VLANs, switches, Wi‑Fi, and firewalls
• Must be proficient in oral and written communication in English

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talent across the group’s leading brands and entities.

Group Trucks Operations

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimise logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centres across the globe. Our global footprint offers an opportunity for an international career in a state‑of‑the‑art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organisations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?