Post-Market Surveillance & Quality Insight Specialist

Fresenius Medical Care North America; Reynosa; Presencial; MXN 923,000 - 1,293,000; Jornada completa

Descripción de la vacante

A leading healthcare company in Reynosa, Tamaulipas is seeking a Post Market Surveillance Specialist to handle product inquiries and complaints. The ideal candidate will have a Bachelor's degree in a healthcare-related field and 2-5 years of relevant experience in the healthcare/device industry. Strong interpersonal skills and bilingual proficiency in English and Spanish are required. This position involves working closely with customers and various internal departments to ensure compliance and quality standards.

Formación

• 2 – 5 years of related experience in healthcare/device industry preferred.
• Understanding of drug/device safety requirements is preferred.
• Prior experience processing medical device or drug complaints preferred.

Responsabilidades

• Develops professional expertise and resolves issues following company policies.
• Interfaces with Customer Service and customers/patients for complaint handling.
• Enters data into the Complaint Management Database as per good documentation practices.

Conocimientos

Interpersonal skills

PC computer skills

Knowledge of complaint management systems

Familiarity with medical terminology

Bilingual (English/Spanish)

Educación

Bachelor's degree in healthcare related field

Herramientas

MS Access

Excel

Crystal reporting

Descripción del empleo

A leading healthcare company in Reynosa, Tamaulipas is seeking a Post Market Surveillance Specialist to handle product inquiries and complaints. The ideal candidate will have a Bachelor's degree in a healthcare-related field and 2-5 years of relevant experience in the healthcare/device industry. Strong interpersonal skills and bilingual proficiency in English and Spanish are required. This position involves working closely with customers and various internal departments to ensure compliance and quality standards.