POS Technical Support Specialist

DoorDash; Ciudad de México; Híbrido; MXN 1,126,000 - 1,409,000; Jornada completa

Descripción de la vacante

A leading food delivery service is seeking an Integrations Support Specialist in Mexico City. The role involves providing top-notch integration onboarding for merchants, troubleshooting issues, and collaborating with various teams to enhance operational efficiency. The ideal candidate should have a solid understanding of POS systems, strong problem-solving skills, and at least 2 years of relevant experience. This hybrid role requires in-office presence at least once a week, with competitive benefits.

Servicios

Comprehensive benefits

Opportunity for personal and professional growth

Collaborative team culture

Formación

• Minimum of 2 years of experience with AI tools and SQL.
• Proven experience in driving process automation and improvements.
• Exceptional attention to detail and adaptability.

Responsabilidades

• Provide merchant integration support during onboarding.
• Collaborate cross-functionally to evaluate new tools.
• Conduct detailed analysis to resolve merchant issues.

Conocimientos

Understanding of POS systems

Experience with AI tools

SQL analytics

GSheet analytics

MODE reporting

SFDC reporting

Problem-solving

Time management

Collaboration skills

Descripción del empleo

About the Team

The Integration Operations Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams, we enable Merchants to reach their revenue goals faster – acting as their technical consultant, we troubleshoot issues with precision and empathy. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA/BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, quality-driven, and human onboarding experiences.

About the Role

The Integrations Support Specialist is on the frontlines, providing every merchant a best-in-class integration onboarding experience during their journey with DoorDash. Integrations Support Specialists also take part in creating and automating processes for Integrated Onboarding flows, scoping and piloting new tools for integrated products, and working cross-functionally with S&O, Product, Sales, and Engineering to enhance operational efficiency, grow merchant revenue, and contribute to the success of our company’s capital initiatives. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2025. The core working hours are Monday through Friday 8 am - 5 pm MST.

You’re excited about this opportunity because you will…

Create delightful customer experiences that help empower and grow merchants’ businesses.

• Conduct deep dives to root cause merchant issues, and find creative solutions to enable long-term success.

Collaborate cross-functionally to evaluate and rigorously test new tools and processes ensuring that they meet the highest standards of quality.

• Build your repertoire of technical skills across a diverse range of platforms.
• Recommend process improvements and jump into exciting projects and pilots that align with the team's vision and goals.

We’re excited about you because…

• Have a deep understanding of POS systems and the complexity of integrations
• Minimum of 2 years of experience with AI tools, SQL, GSheet analytics, MODE and SFDC reporting.
• Proven experience in driving and scaling process automation and improvements.
• Enjoy problem-solving, diagnosing issues, and developing creative solutions to challenges.
• Comfortable operating in dynamic and ambiguous environments, with a strong attention to detail.
• Exceptional time management skills and a track record of taking ownership of projects to drive results.
• Strong teamwork and collaboration skills to work effectively with cross-functional teams.

Why You Should Join Us

• Opportunity to play a crucial role in enhancing our team's technical capabilities and operational outcomes.
• Exposure to complex technical challenges and the chance to contribute innovative solutions.
• Collaboration with cross-functional teams and direct impact on strategies that drive automation and scale.
• A dynamic and fast-paced work environment that encourages personal and professional growth.
• A strong commitment to building a collaborative team culture, fostering trust and camaraderie among your colleagues.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.