Pool & Beach Supervisor

Four Seasons Hotels and Resorts; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Mexico seeks a Pool & Beach Supervisor. Responsibilities include ensuring excellent guest service, managing staff, and maintaining hygiene standards. Candidates must be fluent in Spanish and English, have a minimum of 3 years of experience in a leadership role, and be proficient with POS systems. Offering competitive compensation and a supportive work culture, this role is perfect for those passionate about hospitality and guest experiences.

Servicios

Highly competitive salaries

Annual incentive plan for managerial roles

Shuttle service from nearby locations

Complimentary uniform dry cleaning

In-house training workshops

Employee service awards

Formación

• Minimum of 3 years of experience in a Food & Beverage Leadership role.
• At least 2 years of experience in a luxury hotel or upscale environment.
• Physically capable of standing, walking, and carrying trays for extended periods.

Responsabilidades

• Ensure every guest receives professional and courteous service.
• Handle guest complaints and ensure timely follow-up.
• Lead and motivate assigned staff for smooth operations.

Conocimientos

Fluency in Spanish

Fluency in English

Leadership

Customer service

Proficiency in POS technology

Educación

High school diploma or equivalent

Herramientas

MICROS

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the Pool & Beach Supervisor

The Pool & Beach Supervisor is responsible for ensuring the efficient and seamless operation of the Pool and Beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company's service culture and the Golden Rule.

What you will do

• Ensure every guest receives professional, courteous, warm, and efficient service at all times.
• Handle guest complaints and negative feedback through glitches, ensuring proper resolution and timely follow-up.
• Lead, motivate, and coordinate assigned staff to ensure smooth operations.
• Implement and follow up on development programs related to service standards, products, and hotel policies.
• Prepare daily operational reports and submit end-of-shift documentation (voided checks, house charges, Micros reports, cash envelopes, etc.).
• Ensure strict compliance with hygiene and food safety standards.

What you bring

• Fluency in both Spanish and English is required for effective communication with guests and team members.
• Minimum of 3 years of experience in a Food & Beverage Leadership role.
• At least 2 years of experience in a luxury hotel, resort, or similar upscale environment is a strong asset.
• Proficient in using computer systems and point-of-sale (POS) technology, including MICROS.
• High school diploma or equivalent education required.
• Physically capable of standing, walking, and carrying trays for extended periods, and able to work outdoors in varying weather conditions such as heat, humidity, and sun exposure.

What we offer

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs