Payments Experience Program Manager

Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading international e-commerce company in Mexico is seeking an experienced Program Manager to lead the Payments Refund Program. The role requires strong management skills to enhance payment products and customer experience across LATAM. Ideal candidates should have over 5 years of program management experience, advanced proficiency in English, and a robust data analysis background. This position offers a unique opportunity to drive significant operational improvements while collaborating with cross-functional teams.

Formación

• 5+ years of program or project management experience.
• Experience with end-to-end product delivery.
• Experience with data and metrics to drive improvements.
• Experience influencing senior leadership with data-driven insights.

Responsabilidades

• Manage programs with technical teams to enhance payment products.
• Analyze data to identify and resolve payment experience issues.
• Develop actionable plans based on customer pain points.
• Evaluate payment partners and improve operational efficiency.

Conocimientos

Program management

Data analysis

Customer experience improvement

Stakeholder management

English proficiency

Educación

Bachelor's degree or equivalent

Master's degree or MBA

Descripción del empleo

A leading international e-commerce company in Mexico is seeking an experienced Program Manager to lead the Payments Refund Program. The role requires strong management skills to enhance payment products and customer experience across LATAM. Ideal candidates should have over 5 years of program management experience, advanced proficiency in English, and a robust data analysis background. This position offers a unique opportunity to drive significant operational improvements while collaborating with cross-functional teams.