Payments Client Service Specialist (EN/ES)

J.P. Morgan; Ciudad de México; Presencial; MXN 350,000 - 450,000; Jornada completa

Descripción de la vacante

A leading financial institution in Mexico City is seeking a Client Service Associate to provide comprehensive support in the Payments team. The successful candidate will ensure high-quality service delivery while managing client inquiries and operational procedures. Fluency in English and Spanish, along with a background in business, is required. The role involves collaboration with various functional partners and attention to detail in risk management.

Formación

• Experience in client service roles is essential.
• Proficiency in financial services or cash management.
• Graduate degree in business or related field.

Responsabilidades

• Provide client support for interest claims and billing inquiries.
• Act as escalation point for large money movements.
• Liaise with various managers regarding service issues.
• Run Service Quality Reports and analyze data.

Conocimientos

Client service experience

Cash Management and Treasury Services experience

Fluent in English

Fluent in Spanish

Strong communication skills

Ability to manage multiple tasks

Proficiency in MS Office tools

Educación

Graduate of any Business course

Herramientas

MS Office Tools

Navigator

Descripción del empleo

A leading financial institution in Mexico City is seeking a Client Service Associate to provide comprehensive support in the Payments team. The successful candidate will ensure high-quality service delivery while managing client inquiries and operational procedures. Fluency in English and Spanish, along with a background in business, is required. The role involves collaboration with various functional partners and attention to detail in risk management.