Patient Financial Services, Amazon Health Revenue Cycle

Amazon; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce and technology company seeks a Revenue Cycle Analyst I to enhance healthcare revenue cycle practices, ensuring that patients have access to transparent payment solutions. The ideal candidate will have over 2 years of experience in medical billing and insurance claims. Responsibilities include proactively assisting patients with payment options and resolving complex billing inquiries. This role offers opportunities for growth within the Amazon Health Services team.

Servicios

EAP (Employee Assistance Program)

Mental Health Support

401(k) matching

Formación

• 2+ years of medical billing, insurance claims, or healthcare revenue cycle experience.
• 2+ years of insurance accounts receivables or cash posting experience.
• 2+ years of Medicare and Medicare Advantage experience.

Responsabilidades

• Proactively reach out to patients regarding payment options.
• Assist members with their billing inquiries and payment solutions.
• Maintain service level agreements for patient response times.

Conocimientos

Medical billing experience

Insurance claims experience

Healthcare revenue cycle experience

Problem solving

Critical thinking

Descripción del empleo

Description

Application deadline: Feb 1, 2026

As a member of the Amazon One Medical Senior Health Revenue Cycle team, the Revenue Cycle Analyst I will support Amazon One Medical Revenue Cycle teams in providing transparent, educational and ethical healthcare revenue cycle practices along with easy-to-understand payment solutions, ensuring that patients receive the best experience available. This role reports into the Manager I, Revenue Cycle.

As part of Amazon Health Services, you will work with exceptionally talented and dedicated people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, the candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Key Job Responsibilities

• Proactively reach out to patients with open balances and assist them with payment options
• Assist with member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions
• Maintain service level agreements relating to response time to patients and internal tasks, prioritizing responsibilities, problem solving, and thinking critically as you perform regular duties and accommodate other time‑sensitive tasks as they arise
• Educate admins and patients to better understand health insurance benefits regarding open balances
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan
• Contact patients when payments are unable to be processed (e.g., bounced checks, declined credit cards) to offer options for resolution
• Review and apply patient credits to ensure they are being utilized efficiently
• Manage the member statement process, ensuring bills are efficiently and accurately sent
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Basic Qualifications

• 2+ years of medical billing, insurance claims, or healthcare revenue cycle experience
• 2+ years of insurance accounts receivables or cash posting experience
• 2+ years of Medicare and Medicare Advantage experience
• Maintain service level agreements relating to response time to patients and internal tasks
• Prioritize responsibilities, problem solving, and thinking critically as you perform regular duties and accommodate other time‑sensitive tasks as they arise

Preferred Qualifications

• Strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Experience working with customers with a passion for delivering exceptional service, or experience in troubleshooting network and effective communication abilities
• Ownership of projects and communicating timelines and executing independently
• Complex problem solving and working in a tight schedule environment
• Problem solving and delivering results

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: This position includes work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, Virtual - 15.00 - 27.00 USD hourly

USA, WA, Virtual Location - Washington - 17.00 - 27.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A3146025