Patient Coordinator (JOB ID:ROBTIA)

Inside Out; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A holistic healthcare clinic is seeking a dedicated Patient Coordinator to be the first point of contact for patients. This role involves maintaining patient records, scheduling consultations, and providing empathetic service. Strong communication skills and proficiency in tools like Excel and Google Docs are essential for success in this position.

Formación

• Strong verbal and written communication skills with a friendly tone.
• Proficient in handling patient inquiries with empathy.
• Experience in scheduling and coordination preferred.

Responsabilidades

• Maintain and update spreadsheets tracking patient status.
• Communicate with patients to confirm lab tests and updates.
• Use the CRM system to schedule consultations.

Conocimientos

Strong verbal and written communication skills

Proven ability to handle patient inquiries

Proficiency in Excel and Google Docs

Prior experience in scheduling or customer service

Herramientas

CRM system

Descripción del empleo

Job Details

• Job Title: Patient Coordinator
• Job ID: ROBTIA
• Industry: Healthcare
• Location: LATAM (Eastern to Pacific Time zone)
• Job Status: Full Time
• Work Schedule: Monday-Thursday 9:00am-7:00pm EST, Friday 9:00am-1:00pm EST
• Salary: $1100/month + bonus for every successful show up
• Target Start Date: ASAP

Overview

The client is a holistic healthcare and wellness clinic with decades of experience helping individuals address the root causes of health and weight concerns. Their programs emphasize natural, non-invasive approaches such as nutritional guidance, lifestyle changes, and personalized wellness plans designed to empower the body to heal itself. With a patient-centered philosophy, the client focuses on long-term health and sustainable results through compassionate and individualized care.

About the Role

The client is seeking a dedicated Patient Coordinator to serve as the first point of contact for patients and ensure a smooth, supportive experience. This role combines administrative responsibilities with patient communication, requiring strong organizational skills and a caring, professional demeanor. The ideal candidate will be detail-oriented, tech-savvy, and committed to delivering high-quality service while managing patient records, scheduling consultations, and assisting with clinic communications.

Key Responsibilities

• Maintain and update spreadsheets tracking patient testing status and other related data.
• Communicate with patients to confirm lab tests are completed, answer inquiries, and provide updates as needed.
• Support communication efforts and maintain positive, professional relationships with patients.
• Ensure all patient paperwork and records are completed accurately and in a timely manner.
• Use the CRM system to schedule consultations, ensuring appointments are accurate and well-documented.
• Provide professional, empathetic service to patients and address concerns effectively.
• Collect payments for consultations when required.

Qualifications & Skills

• Strong verbal and written communication skills with a persuasive yet friendly tone and minimal accent.
• Proven ability to handle patient inquiries with professionalism, empathy, and care.
• Proficiency in Excel, Google Docs, and spreadsheet management; comfortable using Google Docs, Excel, and Word.
• Prior experience in scheduling, coordination, or customer service preferred.
• Personable, ethical, intelligent, and team-oriented with a positive attitude.

Not required but valuable; strong people skills are essential.