Part Time Agent, Airport Operations - Mexico GDL

American Airlines; Región Centro; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A major airline company is seeking dedicated individuals to join their team in Jalisco as customer service agents. You will provide assistance to passengers, handle ticketing, and ensure compliance with travel security protocols. The ideal candidate should have a high school diploma, working knowledge of Sabre, and strong customer service skills. This role demands a proactive attitude and the ability to work under pressure while maintaining high standards of personal grooming.

Servicios

Travel perks for employees and family

Health benefits from day one

Wellness programs

Employee Assistance Program

Discounts on hotels and travel

Formación

• High school diploma required.
• Must have working knowledge of Sabre system.
• Excellent customer service and communication skills necessary.
• Ability to lift up to 70 lbs.
• Ability to work under pressure and maintain personal grooming standards.

Responsabilidades

• In charge of passenger service procedures at check-in and departure gates.
• Assist passengers with reservations and check-in processes.
• Check baggage and communicate excess charges to passengers.
• Stand for prolonged periods during shifts.

Conocimientos

Excellent customer service

Communication skills

Organizational skills

Ability to work under pressure

Proactive team player

Educación

High school diploma

Herramientas

Sabre

Descripción del empleo

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What You'll Do

• In charge of security screening and passenger service procedures at check-in and in the gate area
• Provides assistance to passengers as requested or required
• Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
• Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
• Able to lift and carry bags and boxes weighing up to 70 lbs
• Ability to stand for prolonged periods of time

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Must have working knowledge of sabre
• Ability to work a variety of shifts, according to operational needs
• Willing to work weekends and shifts
• Excellent customer service, communication, and organizational skills
• Excellent personal grooming established by company standards
• Proactive team player
• Must have the ability to work under pressure
• Must be able to read, write, fluently speak and understand English and the native language

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.