Operations Coordinator- Italian Speaking

WorldStrides; Mérida; Híbrido; MXN 834,000 - 1,113,000; Jornada completa

Descripción de la vacante

A leading educational travel organization seeks an Operations Coordinator proficient in Italian. Responsibilities include booking services, managing supplier relations, and supporting tours. Ideal candidates will have extensive industry experience, adept multitasking skills, and proficiency in English and Microsoft Office. The position offers flexible work schedules and comprehensive benefits, including health coverage and paid time off.

Servicios

Health insurance

Flexible work schedule

Tuition reimbursement

Formación

• Advanced proficiency in written and spoken English.
• Extensive experience in the relevant industry.
• Ability to manage multiple tasks efficiently.

Responsabilidades

• Research new suppliers for tours.
• Support Tour Directors with operational issues.
• Process invoices and manage supplier relations.

Conocimientos

Fluency in English

Multitasking

Collaborative Team Player

Microsoft Office proficiency

Descripción del empleo

Operations Coordinator - Italian Speaking

WorldStrides is the global leader in educational travel and experiential learning. The company provides programs for more than half a million students annually to over 100 countries. WorldStrides offers experiential learning in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.

Job Description

The Operations Coordinator is responsible for booking, supporting tours, and working closely with our suppliers and the Director of Operations for a given geographical region. Responsibilities include reserving and booking services, supervising tour logistics, managing supplier relations, cost and quality control, providing operational support to Tour Directors, and checking/processing supplier payments. Fluency in Italian is required, as the role involves regular communication with Italian-speaking suppliers.

Responsibilities

• Proactively research new suppliers for current and new destinations
• Communicate with sales representatives and product specialists to review itinerary progress and ask questions
• Follow up with suppliers after the tour to address issues based on client or Tour Leader evaluations
• Process invoices and money requests; follow up on any inaccurate invoicing or credits based on group experience
• Provide all invoices and receipts to the accounting department
• Assist the Operations team with on-road issues
• Participate in destination workshops to develop and maintain relationships with existing and potential suppliers

Qualifications

• Proficiency in English: advanced proficiency in written and spoken English
• Industry Experience: extensive experience in the relevant industry with a proven track record
• Multitasking: ability to manage multiple tasks and projects simultaneously with timely, efficient completion
• Collaborative Team Player: strong interpersonal skills and ability to work in diverse teams
• Microsoft Office: advanced proficiency in Word, Excel, PowerPoint, and Outlook
• Benefits and Compensation: Health coverage (medical, dental, vision), life/AD&D, disability insurance, and other listed benefits
• Meal/Expense: +10% of gross salary as food stipend
• Paid Time Off and Holidays: 1 paid volunteer day, 25 PTO days to start (accruing to 28 over 3 years), 4 mental health days, 5 bereavement days, statutory holidays
• Education Support: Tuition reimbursement up to $5,250 annually or $1,000 toward professional certification annually
• Work Schedule: Flexible on-site and hybrid opportunities
• Diversity and Inclusion: Participation in Employee Resource Groups and DEI council
• Wellness and Support: Fitness opportunities and Employee Assistance Program (EAP)
• Parental Leave: Paid statutory parental leave

Benefits

• Health insurance (medical, dental, vision)
• Life, accidental death and dismemberment, and disability insurance
• Employee assistance and wellness programs
• Paid time off, volunteer day, holidays, and parental leave
• Tuition reimbursement and professional certification support

EEO and Work Authorization

WorldStrides is an Equal Opportunity Employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. WorldStrides will only employ those legally authorized to work in the United States. This position does not provide visa sponsorship. Some seasonal roles may consider students on J-1 or F-1 visas.

Apply

Interested in joining WorldStrides? Use the internal posting if you are a current team member, otherwise apply through the standard process.