On-site Talent Acquisition Manager - Agent Recruitment

Alorica; León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service firm in León, Guanajuato is seeking a passionate recruiter to lead high-volume recruitment for call center positions. You will develop innovative sourcing strategies and manage staffing needs while ensuring compliance with employment laws. The ideal candidate will have a Bachelor's degree in a related field and previous recruiting experience, with strong analytical and communication skills. Join us to make a real impact!

Formación

• Bachelor's degree in HR, Business, or equivalent experience.
• Previous high-volume recruiting experience in similar environments.
• Demonstrated ability to attract and hire candidates under tight timelines.

Responsabilidades

• Lead recruitment for high-volume call center positions.
• Develop innovative sourcing strategies for candidates.
• Use data to track recruiting performance and improve hiring.

Conocimientos

High-volume recruiting

Communication skills

Interpersonal skills

Analytical skills

Educación

Bachelor’s degree in Human Resources or related field

Herramientas

ATS systems

Sourcing platforms

Recruitment marketing tools

Descripción del empleo

You don’t just work — you make an impact!

Connect a community with unique experiences with Alorica.

Are you passionate about connecting with people and exceeding expectations? At Alorica, we’re more than just a team — we’re the bridge between our customers and amazing local experiences. If your energy is contagious and your goals are sky-high — we want to meet you!

Key Responsibilities

• Lead full-cycle recruitment for high-volume call center positions, including customer service representatives.
• Develop and execute innovative sourcing strategies to attract large pools of qualified candidates through job boards, social media, events, referrals, and community partnerships.
• Leverage deep market intelligence to understand talent availability, competitor landscape, wage trends, and sourcing opportunities.
• Partner closely with operations leaders to forecast staffing needs and align hiring strategies with business goals.
• Maintain strong relationships with key stakeholders, career centers, and workforce development organizations.
• Implement employer branding initiatives to strengthen the company’s presence in local markets.
• Use data and analytics to track recruiting performance, identify bottlenecks, and continuously improve hiring speed and quality.
• Ensure consistent compliance with employment laws and company policies.
• Train and mentor recruiters to enhance sourcing capabilities and hiring efficiency.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent experience).
• Previous high-volume recruiting experience, preferably in call center, customer service, or similar environments.
• Strong market knowledge —understanding of labor trends, competitive intelligence, and workforce availability.
• Demonstrated ability to attract and hire hundreds of candidates within tight timelines.
• Excellent communication, interpersonal, and relationship-building skills.
• Proficiency in ATS systems, sourcing platforms, and recruitment marketing tools.
• Strong analytical skills with the ability to use data to drive decisions.