Night Shift Service desk Agent

Darwin TC Group LLC; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A service desk solutions provider in Mérida seeks a Night Shift Service Desk Agent to support retail operations. The role involves providing technical assistance, troubleshooting, and managing service requests during night shifts. Candidates must possess strong communication skills and be bilingual in English and Spanish. A 15% night shift bonus is also offered.

Servicios

15% night shift bonus

Formación

• Previous experience in a similar role preferred.
• Proficiency in both English and Spanish (Verbal and Written).
• Technical support and troubleshooting skills are essential.

Responsabilidades

• Provide technical assistance and troubleshoot issues during night shifts.
• Manage service requests and ensure timely resolution.
• Document issues and solutions in the ticketing system.

Conocimientos

Technical support and troubleshooting skills

Strong communication and interpersonal skills

Ability to work independently during night shifts

Familiarity with service desk ticketing systems

Proficiency in English and Spanish

Educación

Relevant certifications

Descripción del empleo

Overview

Darwin TC Group LLC provides Service Desk solutions across various industries including retail, healthcare, banking, and fast food restaurants. We pride ourselves on our experienced and professional technicians who ensure our high standards and customer satisfaction. As a member of the Building Industry Consulting Standards International (BICSI), we are committed to delivering high-quality service and support to our clients.

Role Description

This is an on-site, full-time role located in Mérida, YUC for a Night Shift Service Desk Agent. The Service Desk Agent will be responsible for supporting retail operations during night shifts by providing technical assistance, troubleshooting issues, managing service requests, and ensuring smooth operations. The role involves answering and resolving support inquiries, documenting issues and solutions, and escalating complex problems to higher-level support when necessary. 15% additional night shift bonus.

Responsibilities

• Provide technical assistance and troubleshoot issues to support retail operations during night shifts.
• Manage service requests and ensure timely resolution to maintain smooth operations.
• Answer and resolve support inquiries; document issues and solutions in the ticketing system.
• Escalate complex problems to higher-level support when necessary.
• Maintain quality service and customer satisfaction in alignment with company standards.

Qualifications

• Technical support and troubleshooting skills
• Familiarity with service desk ticketing systems and documentation
• Strong communication and interpersonal skills
• Ability to work independently during night shifts
• Previous experience in a similar role preferred
• Proficiency in both English and Spanish (Verbal and Written)
• Relevant certifications are a plus