Network Support Engineer – Onsite with Weekend Rotations

Cisco Systems; Ciudad de México; Híbrido; MXN 353,000 - 530,000; Jornada completa

Descripción de la vacante

A leading technology company in Ciudad de México is looking for a Customer Support Representative to assist with complex network issues. The role requires proficiency in English and a solid understanding of networking technologies. The candidate will work onsite 2-3 days a week and must be available for weekend rotations. Excellent communication skills and experience with troubleshooting are essential. This position involves collaborating with multiple teams to enhance customer service and maximize efficiency.

Formación

• Foundational understanding of networking technologies and their configuration.
• 1-3 years of experience in troubleshooting LANs and WiFi networks.
• Experience with AI-powered tools in a support environment.

Responsabilidades

• Own customer cases from creation to resolution for seamless support.
• Diagnose and resolve complex network issues over the phone and in writing.
• Collaborate cross-functionally with teams to resolve critical issues.

Conocimientos

English proficiency

Customer service experience

Networking troubleshooting

Problem-solving skills

AI tool utilization

Herramientas

Wireshark

Linux console

Descripción del empleo

A leading technology company in Ciudad de México is looking for a Customer Support Representative to assist with complex network issues. The role requires proficiency in English and a solid understanding of networking technologies. The candidate will work onsite 2-3 days a week and must be available for weekend rotations. Excellent communication skills and experience with troubleshooting are essential. This position involves collaborating with multiple teams to enhance customer service and maximize efficiency.