Microsoft Licensing & Operations Specialist

SoftwareONE; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global software and cloud solutions provider in Mexico City is seeking a Microsoft Licensing & Operations Specialist. This role involves acting as the main operational link between sales teams, customers, and the Global Service Delivery Center, ensuring smooth execution and an exceptional customer experience. The ideal candidate has solid knowledge of Microsoft Licensing, experience in commercial operations, and advanced English skills. Join a collaborative team committed to growth and innovation.

Servicios

Above-market benefits

Employee recognition programs

A variety of training and development opportunities

Work-life balance

Referral bonus program

Formación

• Solid knowledge of Microsoft Licensing.
• Experience supporting sales or commercial operations teams.
• Advanced English (B2+) is a must.
• Highly organized, adaptable, and detail-oriented.
• Strong customer-centric mindset and problem-solving skills.

Responsabilidades

• Act as the main operational link between Sales, Customers, and the Global Service Delivery Center.
• Support Microsoft account onboarding, orders, quotes, and daily operational needs.
• Coordinate credit, rebill, and finance-related processes.
• Drive issue resolution and escalations, ensuring a smooth customer experience.
• Provide expert support on Microsoft licensing to internal teams and customers.

Conocimientos

Solid knowledge of Microsoft Licensing

Experience supporting sales or commercial operations teams

Advanced English (B2+)

Highly organized

Strong customer-centric mindset

Descripción del empleo

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Microsoft Licensing & Operations Specialist

SoftwareOne

Scope: Full‑time | Software & Cloud Direct Delivery | Location: Mexico City

Are you passionate about Microsoft, commercial operations, and delivering an outstanding customer experience?

• Do you enjoy being the key connector between sales teams, customers, and global delivery teams?
• Do you thrive in fast‑paced, detail‑driven environments where your impact is visible every day?

Then this opportunity is for you!

As a Microsoft Licensing & Operations Specialist, you will be a key connection between Sales, Customers, and our Global Service Delivery Center, ensuring smooth operational execution and an exceptional customer experience. Your work will enable our sales teams to focus on growth while you drive quality, efficiency, and continuity across Microsoft operations.

How a Day‑To‑Day would look like in this role:

• Act as the main operational link between Sales, Customers, and the Global Service Delivery Center.
• Support Microsoft account onboarding, orders, quotes, and daily operational needs.
• Coordinate credit, rebill, and finance‑related processes.
• Drive issue resolution and escalations, ensuring a smooth customer experience.
• Provide expert support on Microsoft licensing to internal teams and customers.

What we need to see from you

• Solid knowledge of Microsoft Licensing.
• Experience supporting sales or commercial operations teams.
• Advanced English (B2+) is a must.
• Highly organized, adaptable, and detail‑oriented.
• Strong customer‑centric mindset and problem‑solving skills.

Why should you join our team?

• Above‑market benefits.
• Creative multicultural culture with lived values for an appreciative and supportive work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work‑life balance.
• Referral bonus program.
• And much more!

Apply now, and we will get in touch very soon!

Disclaimer /Please note the following: At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.