Mexico-based SuccessFactors Support Consultant (Bilingual)

ISS A/S; Naucalpan de Juárez; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A global leader in facilities services is seeking a Core HR Support Specialist to work with the team in Mexico. This role involves analyzing incidents and supporting users on the SuccessFactors platform. The ideal candidate should have a solid understanding of HR processes, be fluent in both English and Spanish, and possess strong technical skills in common office tools. The position offers a dynamic work environment where you can impact client experience positively.

Formación

• Experience with SuccessFactors in a supporting role.
• Able to function in a dispersed international team.
• Passionate about customer experience.

Responsabilidades

• Analyze issues and validate solutions for Employee Central.
• Perform regression testing on resolved incidents.
• Support local teams in developing reports and dashboards.

Conocimientos

Understanding of the Hire to Retire process

Expert in office tools

Fluent in English and Spanish

Educación

SAP Certified Application Associate in SuccessFactors Employee Central

Herramientas

Jira

Confluence

WebEx

Teams

SharePoint

Outlook

Word

Excel

Descripción del empleo

A global leader in facilities services is seeking a Core HR Support Specialist to work with the team in Mexico. This role involves analyzing incidents and supporting users on the SuccessFactors platform. The ideal candidate should have a solid understanding of HR processes, be fluent in both English and Spanish, and possess strong technical skills in common office tools. The position offers a dynamic work environment where you can impact client experience positively.