Member Management Specialist -1341

Lateam Partners; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic company in the design sector seeks a detail-oriented Member Management Specialist. This remote role focuses on vetting and onboarding new members for accuracy and compliance. The successful candidate will manage membership applications, perform online research, and track records while collaborating with cross-functional teams. Ideal applicants will have over 3 years of experience in membership management, strong analytical and research skills, and proficiency in various data management tools. Schedule flexibility is essential as working hours may vary.

Formación

• 3+ years of experience in membership management, vetting, customer support, or data operations.
• Strong attention to detail and analytical mindset.
• Proficiency with web-based research and tools.

Responsabilidades

• Review new membership applications and verify information.
• Conduct online research to validate registrant details.
• Update and maintain membership records in internal systems.

Conocimientos

Attention to detail

Critical thinking

Analytical mindset

Research skills

Problem-solving skills

Proficiency with CRM tools

Herramientas

Excel

Google Sheets

Magento

Salesforce

Notion

Confluence

CRM dashboards

Descripción del empleo

Member Management Specialist / Vetting & Membership Support
Location : Remote (LATAM-based candidates welcome)
Department : Membership & Vetting
Reports To : Manager, Customer Success
Website : position requires schedule flexibility.
Candidates must be open to working Tuesday–Saturday or Wednesday–Sunday, 12pm–9pm (EST).

Overview

Material Bank is the world's largest material marketplace for the architecture, design, and construction community. We are seeking a detail-oriented, curious, and proactive Member Management Specialist to join our Customer Success team. This role is critical in supporting the vetting and onboarding of new members, ensuring accuracy, integrity, and compliance across our platform. This is a unique role for a unique product. We're looking for an individual that has a drive to deliver a delightful user experience, coupled with process improvement to take member management to the next level.

What you'll do

• Membership Vetting & Onboarding – Review new membership applications and verify registrant information.
• Determine appropriate membership type and access level.
• Assess eligibility for sampling access in alignment with company policies.
• Research & Compliance – Conduct online research to validate registrant details and confirm professional legitimacy.
• Flag and escalate potential conflicts of interest, incomplete applications, or suspicious activity.
• Maintain a working knowledge of industry standards, brand partnerships, and membership eligibility rules.
• Data Management & Project Support – Update, track, and maintain membership records in internal systems.
• Support data integrity initiatives, including cleanup and normalization of member information.
• Assist with reporting, audits, and process documentation as needed.
• Analyze and manipulate data to identify trends, patterns, and priorities.
• Automation & Process Optimization – Participate in initiatives to streamline and automate vetting workflows, leveraging tools like AI (e.G., ChatGPT), internal dashboards, or CRM automations.
• Collaborate with team members and product partners to identify repetitive manual tasks suitable for automation.
• Document and test automated processes to improve efficiency, accuracy, and consistency.
• Work closely with cross-functional teams (Brand Partnerships, Customer Support, Operations) to resolve membership questions.
• Provide feedback to improve the vetting process, tools, and guidelines.
• Support special projects and pilot programs related to membership and data workflows.

What you’ll bring

• 3+ years of experience in membership management, vetting, customer support, or data operations.
• Strong attention to detail, critical thinking, and analytical mindset.
• Strong research and problem-solving skills, with ability to spot inconsistencies and red flags.
• Proficiency with web-based research, Excel / Google Sheets, and CRM or data management tools.
• Interest in design, architecture, or brand partnerships a plus.
• Experience using automation and AI tools (e.G., ChatGPT or similar).
• Familiarity with Magento, Salesforce, Microsoft Office Suite, Notion, and Confluence.
• Familiarity with Slack, Microsoft Teams, and Zoom.
• Comfort working with databases, spreadsheets, and CRM dashboards.
• High level of accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Proactive mindset with willingness to learn and grow.
• Professional curiosity about the design / architecture industry.
• Important – Candidates must apply in English and ensure their CV is error‑free.