Medical Document Retrieval Specialist (Mexico | Remote)

OperationsArmy; Monterrey; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare records management company is seeking a Medical Document Retrieval Specialist to ensure accurate retrieval of medical records. This remote position requires prior experience in health record requests, extreme attention to detail, and proficiency in Adobe Acrobat. Ideal candidates will have strong communication skills and a proactive approach to problem-solving. The role operates full-time on a Monday to Friday schedule.

Formación

• Prior experience requesting health records from providers.
• Extreme accuracy is essential to avoid delays.
• Proficiency with PDF editing and combining tools.

Responsabilidades

• Determine relevant healthcare providers associated with client treatment.
• Review and correct incoming Release of Information (ROI) forms.
• Assign requests to appropriate records team members.

Conocimientos

Attention to Detail

Proficiency in Adobe Acrobat

Strong verbal communication

Strong written communication

Proactive problem-solving mindset

Descripción del empleo

About the job Medical Document Retrieval Specialist (Mexico | Remote)

Medical Document Retrieval Specialist (Remote)

Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST

The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream processing. The quality of intake directly impacts the speed and accuracy of records retrieval for our law firm clients.

Key Responsibilities

1. Provider Research & Identification

• Determine all relevant healthcare providers associated with a clients treatment, beyond the main facility listed by the law firm.
• Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
• Input all identified providers into the admin application.

2. Request Creation & Quality Control

• Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
• Create accurate base forms before assembling final submission packets.
• Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.

3. Request Assignment

• Assign requests to appropriate records team members based on workload and utilization metrics.
• Identify and elevate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).
• Resolve missing or conflicting information by liaising directly with the law firms case manager.

Requirements

• Experience: Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
• Attention to Detail: Extreme accuracy is essential errors can cause months-long delays in retrieval.
• Technical Skills: Proficiency in Adobe Acrobat and PDF editing/combining tools.
• Communication: Strong verbal and written communication skills with a proactive problem-solving mindset.