Marketing & Operations Assistant

Trolley; Xico; Híbrido; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A fast-growing creative operations company in Mexico is seeking a team member to support the Project Manager and Operations Lead. This hybrid role combines responsibilities in Social Media Management and Marketing Assistance, focusing on content execution, campaign coordination, and internal workflows. Ideal candidates should be creative, organized, and familiar with current digital trends. A passion for enhancing brand visibility through strategic content management is essential. Join us in delivering high-impact marketing solutions.

Formación

• Strong understanding of social media trends and digital culture.
• Experience in managing content across multiple platforms.
• Ability to work collaboratively in a team setting.

Responsabilidades

• Create and publish engaging content that aligns with client strategies.
• Manage and schedule content across various platforms using ClickUp.
• Assist in tracking project timelines and coordinating communication.

Conocimientos

Social Media Management

Content Creation

Project Coordination

Organizational Skills

Familiarity with AI tools

Herramientas

ClickUp

Metricool

Slack

Google Drive

Descripción del empleo

About Trolley

Trolley is a fast‑growing creative operations company delivering high‑impact digital and marketing solutions.

We collaborate with high‑profile clients to strategize, produce, and optimize compelling content that drives engagement, brand visibility, and business growth.

Our creative team functions as a fully integrated powerhouse, combining strategy, design, production, and performance analysis to deliver world‑class results.

Who We're Looking For

We're looking for a sharp, organized, and culturally fluent team member to support our Project Manager and Operations Lead.

This hybrid role blends Social Media Management and Marketing Assistant responsibilities to support content execution, campaign coordination, internal workflows, and systems management.

You'll work across content calendars, editorial planning, brand alignment, and team communication, ensuring that everything runs smoothly, on brand, and on time.

You're both creative and highly organized : someone who can support editorial processes, own structured systems, and manage details without losing sight of the big picture.

You understand how social media supports brand and podcast visibility.

You're fluent in trends and digital culture, and curious about how AI tools can enhance speed, clarity, and creativity.

You're confident in taking initiative, aligning execution with strategy, and adapting quickly across clients and formats.

Your main focus will be content, publishing, and marketing operations, with additional support in general operations and internal systems as needed.

Key Responsibilities

1. Content Creation & Publishing
   • Collaborate with the Narrative Content Producer to connect podcast episodes and brand narratives with trend‑driven and evergreen content.
   • Assist with writing captions, structuring hashtags, and supporting tone‑specific messaging for each platform.
   • Follow and study creators like Jay Shetty, MrBeast, Louise Aubery, Alex Eubank, and the global influencer culture.
   • Propose timely, platform‑specific adaptations of trends that align with each client.
   • Brainstorm and present creative post ideas that add originality and resonance per client.
   • Support the development of evergreen assets, and pre‑launch campaigns.
   • Leverage AI tools such as ChatGPT, Wispr, and Perplexity to support ideation, campaign messaging, and workflow enhancements.
2. Platform Management & Scheduling
   • Build, maintain, and manage multi‑platform content calendars in ClickUp, ensuring content is always scheduled, aligned to strategy, and publish‑ready.
   • Own and update ClickUp calendars weekly with accuracy and foresight.
   • Ensure content strategy aligns with each client’s voice, values, and audience expectations.
   • Upload, schedule, and label social media posts across platforms (Instagram, TikTok, LinkedIn, Substack, YouTube) using tools like Metricool.
   • Optimize post performance through visual QA, timing adjustments, and trend integration.
   • Submit weekly updates and insights in Slack and ClickUp with performance metrics and strategic recommendations.
   • This role does not include community engagement (e.g., replying to DMs, liking comments, or direct customer support).
3. Project & Operations Coordination
   • Work directly with the Project Manager and Operations Lead to ensure internal processes run smoothly.
   • Track project timelines, deadlines, and team tasks within ClickUp.
   • Help manage and enforce the production checklist to ensure all deliverables are accounted for and on schedule.
   • Assist in the creation, updating, and documentation of Standard Operating Procedures (SOPs) across the department.
   • Maintain and organize shared documentation in Google Drive, ensuring all internal and external resources are clearly accessible.
   • Support weekly and monthly reporting by gathering status updates and ensuring follow‑through on pending items.
   • Coordinate cross‑functional communication between internal creative teams and clients to minimize blockers and maintain delivery flow.
   • Assist with podcast guest booking logistics: track guest outreach, schedule confirmations, and gather necessary materials (e.g., headshots, bios, release forms).
   • Maintain and update guest‑related trackers and support alignment between booking, production, and social / media teams.
   • Support the Project Manager in recruiting tasks, including sourcing, pre‑screening, organizing applicants in Manatal, and managing hiring pipelines.
   • Assist with coordinating testing through platforms like TestGorilla and Neuralworks.
4. Collaboration & Creative Direction
   • Work closely with producers, designers, and editors to ensure brand‑aligned assets.
   • Collaborate with creative leads and editors for post‑production.
   • Attend bi‑weekly team syncs to discuss production goals, feedback, and pivot strategies.
   • Respond quickly and clearly to feedback via Slack, Loom, and ClickUp.
   • Comfortable working directly with high‑touch clients and adjusting qu