Manager Retail CHEP Pallets Mexico

Brambles Limited; Ciudad de México; Híbrido; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

Una empresa internacional líder en logística busca un gerente de equipo para liderar un equipo en el campo y optimizar el rendimiento del servicio al cliente. El candidato ideal debe tener 5 años de experiencia en el sector y habilidades esenciales en gestión de cuentas y negociación. Se ofrece un modelo de trabajo híbrido y oportunidades de desarrollo profesional.

Servicios

Modelo de trabajo híbrido

Desarrollo profesional

Formación

• 5 años de experiencia laboral en el sector Abarrotero/Mayorista/Retail.
• Relación con clientes.
• Optimización y mejora de procesos.

Responsabilidades

• Liderar un equipo basado en el campo para proporcionar un excelente servicio al cliente.
• Implementar y gestionar sistemas digitales que faciliten visitas eficientes.
• Asegurar el desarrollo de miembros del equipo de alto potencial.
• Gestionar el plan de territorio y la frecuencia de visitas.

Conocimientos

Account Management

Comunicación

Negociación

Gestión de Stakeholders

Liderazgo Inclusivo

Descripción del empleo

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Lead a field based team with a focus on delivering excellent customer service across the region, improving asset recovery performance, reducing collection costs
• Implement and manage advanced systems and digital tools that enable the team to prioritize and conduct efficient, data-driven field visits
• Maintain a succession plan for key roles, ensuring the development of high-potential team members and effective management of poor performance
• Develop the capability of the team, accelerating the adoption of digital capabilities and best practices, ensuring that they can carry out effective service visits at a wide range of locations within the regional portfolio
• Oversee the management of the territory plan, establishing visit frequency and location categorization based on priorities, in collaboration with the Asset Protection and Supply Chain teams
• Serve as the escalation point for resolving major issues at Non-CHEP Distributor (NCD) locations or retailer groups, ensuring swift and effective resolution to protect assets and customer relationships
• Proactively manage Key Performance Indicators (KPIs) across the defined regional portfolio, providing regular analysis and clear action plans to improve performance and align with business objectives
• Drive continuous improvement initiatives within the team, identifying opportunities to enhance efficiency, minimize asset leakage, and maximize collection rates through best-in-class practices and innovation
• Provide leadership and direction to the team, establishing priorities, and developing and implementing coaching and mentoring programs that foster skill development, engagement, and high performance

• Gestión comercial directa con las cuentas TOP a su cargo
• Negociación con directores de logística de las cadenas top
• Ejecución de revisiones de negocio con las cuentas
• Desarrollar estrategias que aseguren el retorno de los activos (pallets) y minimizar las pérdidas
• Negociación con gerentes y supervisores de CEDIS y distritales
• Negociación con gerentes operativos en tiendas
• Diseño de estrategias operativas
• Gestión de Proyectos y Medición de indicadores de Sustentabilidad
• Gestión de personal externo de proveedores
• Negociación y Liderazgo de equipos multifuncionales sin jerarquía directa
• Coordinación de tareas con otras áreas del negocio
• Seguimiento a auditorias y cobro de diferencias de inventario de las cuentas
• Actualización constante de la estrategia y planes de las cuentas

Experiencia

• 5 años de experiencia laboral en el sector Abarrotero/Mayorista/ Retail Relación con clientes Optimización y mejora de procesos

Remote Type Hybrid Remote

Skills to succeed in the role

Account Management, Active Listening, Adaptability, Communication, Cross-Functional Work, Customer Satisfaction, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Negotiation, Prioritization, Questioning, Relationship Building, Stakeholder Engagement, Stakeholder Management, Strategic Thinking, Talent Development, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].