Manager, Franchise Operations Support, Plk, Mexico

Popeyes; Xico; Híbrido; MXN 898,000 - 1,258,000; Jornada completa

Descripción de la vacante

A leading quick service restaurant brand is seeking an Operations Manager to oversee operational excellence across Mexico. The role involves coordinating initiatives, updating operational manuals, and ensuring compliance with brand standards across all restaurants. Ideal candidates have 5-7 years of experience in operational management. This position offers a unique opportunity to be part of a rapidly growing organization with ambitious plans for future expansion.

Formación

• 5-7 years of experience in operational management roles.

Responsabilidades

• Drive operational excellence across regions.
• Coordinate national rollout of initiatives.
• Maintain and update operations manual.

Conocimientos

Operational excellence

Team collaboration

Process improvement

Descripción del empleo

Ready to make your next big professional move?

Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world’s most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.

These independently operated brands have been serving their respective guests, franchisees and communities for decades.

Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support.

Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

About the Role

We're looking for a highly capable and detail-oriented Operations Manager to help drive operational excellence across all regions of Mexico as part of the national support office for one of the world's most iconic QSR chicken brands.

This role serves as the day-to-day operations lead at the franchisee support level, working closely with regional operations teams to deploy tools, systems, and routines that ensure consistent execution of the brand’s operating model in every restaurant across the country.

You will coordinate the national rollout of key initiatives, support the preparation and performance of regional operations, and ensure that every store—from Baja California to Quintana Roo—executes in alignment with the brand's service, quality, and guest experience standards.

You’ll also be responsible for maintaining and continuously updating the brand’s operations manual and training documentation, ensuring new franchise teams are properly onboarded, supported, and set up for success during launch and beyond.

Based in Mexico City, you will work alongside a Senior Manager responsible for Mexico, Central America, and the Caribbean, and collaborate cross-functionally with teams in marketing, development, training, and global operations to embed operational excellence at scale.

With over 40 restaurants currently operating and a bold plan to grow beyond 400 in the next decade, this is an exciting opportunity to help shape the operational foundation of a brand that’s rapidly transforming the QSR landscape in Mexico.

Key Responsibilities

• National Operations Support & Execution
• Serve as the central link between the franchise support office and regional operations leaders to ensure the consistent implementation of brand standards, processes, and field tools.
• Coordinate the deployment of new operating routines, technology rollouts, and process updates to the field, ensuring clarity, timelines, and adoption plans.
• Partner with regional leadership to monitor executional health, resolve operational roadblocks, and promote continuous improvement.
• Operational Standards & Training Deployment
• Maintain and evolve the brand’s operations manual, SOPs, and restaurant execution standards.
• Train and support franchisee teams on the use of operational systems, procedures, and restaurant readiness practices.
• Support new restaurant openings and regional rollouts with the right materials, routines, and hands‑on guidance.
• Tools, Systems & Enablement
• Lead the localization, adaptation, and communication of brand-provided operations tools, systems, and guides.
• Work with training and HR teams to ensure field training content is aligned with operational needs and business priorities.
• Track field team feedback and performance trends to recommend updates or improvements to operational systems.
• Performance Monitoring & Field Readiness
• Collaborate with field teams to monitor performance KPIs and operational compliance across all stores.
• Support regional leaders in preparation for audits, new store openings, and special initiatives by providing guidance, checklists, and troubleshooting support.
• Assist in coordinating operational readiness for nationwide programs, promotions, or launches.
• Cross-Functional & Global Collaboration
• Act as a key liaison with global brand teams and regional stakeholders to align operations with brand strategies, innovations, and guest experience goals.
• Participate in cross-functional planning sessions with marketing, development, training, and supply chain to ensure end‑to‑end operational feasibility and execution.
• Support the Senior Manager, LAC Operations, by providing regional updates and supporting key franchisee performance reviews.
• What You Bring
• 5-7 years of experience in op