Luxury Concierge Manager, LATAM — Remote Leadership

FlyFlat; Ciudad de México; Híbrido; MXN 1,097,000 - 1,464,000; Jornada completa

Descripción de la vacante

A leading luxury travel service in Mexico City is seeking a Concierge Manager to oversee shift-level operations and deliver exceptional client experiences. The ideal candidate will lead a team, manage client requests, and ensure high service standards. Applicants should have significant experience in luxury service operations and a data-driven mindset to enhance operational efficiency. Join a fast-growing company focused on making premium travel accessible.

Servicios

Merit-based performance incentives

Predictable scheduling

Growth opportunities within the company

Formación

• 4+ years in luxury travel or high-touch service operations.
• 2+ years in a leadership or management role.
• Strong proficiency in GDS, ideally Sabre.
• Excellent written and verbal communication skills.
• Data-driven approach to decision making.

Responsabilidades

• Lead and develop team across concierge functions.
• Manage client-facing operations during shifts.
• Deliver exceptional client experiences for every booking.
• Drive process excellence and submit documented improvements.

Conocimientos

Leadership in luxury service

Strong GDS proficiency

Data-driven decision making

Excellent communication

Calm under pressure

Herramientas

Sabre

Asana

Periskope

Descripción del empleo

A leading luxury travel service in Mexico City is seeking a Concierge Manager to oversee shift-level operations and deliver exceptional client experiences. The ideal candidate will lead a team, manage client requests, and ensure high service standards. Applicants should have significant experience in luxury service operations and a data-driven mindset to enhance operational efficiency. Join a fast-growing company focused on making premium travel accessible.