Logistics Lead

C.H. Robinson; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading logistics company in Monterrey is seeking a Logistics Lead to manage the supply chain information and support operational efficiency. This role involves mentoring peers, ensuring shipment execution, and liaising with customers. The ideal candidate has over 6 years of experience in logistics and is fluent in both English and Spanish. Competitive benefits are offered, along with opportunities for professional growth in a Fortune 500 environment.

Servicios

Life and medical insurance

Wealth Accumulation Plan (Plan de Pensiones)

Employee Stock Purchase Plan

Formación

• 6+ years of experience in Supply Chain, Transportation, and/or Logistics.
• 3+ years of experience working with information systems.
• Ability to work flexible schedules and travel up to 10%.

Responsabilidades

• Ensure all arrangements are made for shipment execution.
• Mentor and support logistics peers.
• Create and document standard operating processes.
• Manage exceptions and drive problem-solving.
• Act as the primary point of contact for customers, carriers, and vendors.

Conocimientos

Fluent in English

Fluent in Spanish

Problem-solving

Data analysis

Project management

Customer experience focus

Educación

High School Diploma and/or GED

Bachelor’s degree from accredited college or university

Herramientas

Microsoft Office Suite

Descripción del empleo

POSITION SUMMARY

The Logistics Lead is responsible for ensuring effective management of the customer’s supply chain information using the internal Transportation Management System. This role is typically assigned to a region, mode, business unit or small account to assist in the delegation of operational tasks. This person is accountable for achieving operational efficiency and driving continuous improvement within their area of responsibility as well as within their team. The incumbent in this role will champion and use the enterprise project‐based delivery model to identify, manage, and drive projects to conclusion within their team.

DUTIES AND RESPONSIBILITIES

• Ensure all arrangements are made for the execution of shipments through designated area of responsibility
• Mentor and support lower‑level logistics peers by sharing expertise and best practices
• Create and document standard operating processes
• Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
• Assist in the facilitation of cross training within assigned team
• Responsible for meeting operational targets within a particular region, mode, business unit, or small account
• Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
• Utilize analytical practices to identify and solve problems
• Build and present intermediate to complex business cases related to how customers can achieve ROI
• Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals
• Apply the enterprise project‑based delivery model in day‑to‑day work
• Lead small sized operations‑focused continuous improvement projects utilizing the enterprise project‑based delivery model
• Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services
• Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

REQUIRED

• High School Diploma and/or GED
• Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 3 years of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 10% (domestic and/or international)
• Fluent in English and Spanish

PREFERRED

• Bachelor’s degree from accredited college or university
• Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
• Proficient in Microsoft Office Suite of programs
• Prior experience creating and delivering presentations to senior level management
• Ability to gather, translate, and act upon voice of customer
• Ability to direct activities of small work group
• Ability to act as a subject matter expert
• Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem‑solving
• Ability to proactively identify patterns in operations and data
• Ability to work in a team oriented and fast‑paced environment
• Ability to utilize project management skills to successfully complete various sized projects
• Composure and poise in a customer‑centric environment
• Highly adaptable to ambiguous and changing environments
• Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

BENEFITS

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.