LM009: Dispatcher

FedEx Group; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de mensajería líder en Mérida busca un Coordinador de Operaciones para gestionar tareas administrativas y operativas. El candidato ideal tendrá al menos 18 meses de experiencia en el sector, licencia de conducir válida y habilidades en inglés. Este puesto es ideal para quienes disfrutan trabajar en un entorno dinámico y orientado al cliente, con oportunidades de desarrollo profesional.

Formación

• Mínimo 18 meses como mensajero o agente de servicio en FEC.
• Proficiencia en inglés (450 puntos TOEIC).

Responsabilidades

• Despatchea mensajeros para recogidas y entregas maximizando la eficiencia.
• Monitorea cargas de rutas para equilibrio de trabajo.
• Organiza solicitudes de recogida/entrega para clientes.
• Atiende llamadas de clientes relacionado a recogidas/entregas.
• Se comunica con el personal de la estación sobre tiempos estimados.
• Mantiene informado al gerente de operaciones sobre condiciones de servicio.

Conocimientos

Conocimiento de la geografía de la ciudad

Conocimiento de las características del servicio de FEC

Licencia de conducir válida y buen récord de manejo

Buenas habilidades de comunicación escritas y verbales

Capacidad para levantar 70 lbs

Habilidades básicas en inglés

Educación

Licenciatura o equivalente

Descripción del empleo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Under general supervision perform the following activities:

• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
• Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
• Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
• Handles all customer incoming calls on all pickup/delivery related matters.
• Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
• Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
• Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

• Bachelor degree/Equivalent
• Proficiency in English (450 TOEIC points).

Minimum Experience

• A minimum of eighteen (18) months as Courier or Service Agent within FEC.

Minimum Required Skills

• Knowledge of city geography and traffic flow.
• Knowledge of FEC features of service.
• Must have a Valid Drivers License and good driving record.
• Good communications skills written and verbal.
• Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Basic English Skills.

Indicaciones para postulación interna al boletín

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:

1. Currículum actualizado

2. Carta de intención

3. Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 450 puntos

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta."

🗓️ Vigencia del boletín: del 13 al 19 de noviembre de 2025

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.