Level 2 System Admin (Hosting)

UltaHost; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading web hosting solutions company in Mérida, Yucatán is seeking a Level 2 customer support specialist to resolve customer issues and enhance technical support procedures. Responsibilities include maintaining servers, providing customer assistance, and improving service quality. The ideal candidate will have strong skills in Docker, Linux, and networking concepts. Join our dynamic team and contribute to our commitment to customer satisfaction.

Formación

• Outstanding communication and problem-solving acumen.
• Strong commitment to staying abreast of evolving technological trends.
• Ability to analyze customer feedback for service enhancements.

Responsabilidades

• Architect, implement, and maintain servers.
• Provide technical assistance to customers on hosting issues.
• Work towards improving technical support procedures.

Conocimientos

Excellent written and verbal communication skills in English

Hands-on experience with Docker, Ansible, CI/CD

Proficiency in Linux and Windows operating systems

Expertise in scripting languages like Python and Bash

Experience with relational databases (MySQL, MariaDB, PostgreSQL)

Knowledge in web server management (Apache, Nginx, LiteSpeed)

Understanding of networking concepts (IP addressing, DNS management)

Strong analytical skills

Herramientas

Docker

Ansible

CI/CD

cPanel

Plesk

WHMCS

Descripción del empleo

Overview

Who Are We
UltaHost is a leading web hosting solutions company. Since our founding in 2018, we have continually become the fastest and the next-generation web hosting provider where our clients are passionate, highly motivated, result-driven entrepreneurs, small business owners, and individuals, always pushing further the boundaries of what is possible on the web. UltaHost proudly hosts thousands of websites, WordPress blogs, and applications for designers, developers, small businesses, Envato popular scripts, and more.

Job Description
Our company is seeking an experienced and dynamic professional to work as a Level 2 customer support specialist. The Level 2 Customer Support Specialist will be responsible for effectively resolving customer issues, and ensuring customer satisfaction. This role will also contribute to improving technical support procedures and following up on customer requests, ensuring the smooth functioning of the team.

Key Responsibilities

• Architect, implement, and maintain servers, optimizing their performance.
• Exhibit prowess in Linux system administration, virtualization technologies, and cloud platforms.
• Demonstrate mastery in database administration and web server management.
• Safeguard network integrity by leveraging advanced networking principles, including IP addressing, DNS configuration, and stringent security protocols.
• Oversee the setup, configuration, and management of diverse hosting platforms, such as cPanel, Plesk, and WHMCS.
• Spearhead SSL certificate management and orchestrate virtual host configurations.
• Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages promptly.
• Establish effective communication with customers, answer their inquiries, and address their requests. Provide prompt and professional responses to ensure customer satisfaction.
• Provide technical assistance to customers, identify and troubleshoot issues. Resolve server or hosting platform-related problems, perform debugging, and offer solution recommendations.
• Assist customers with hosting packages, domain registrations, DNS management, and related matters.
• Track customer issues, provide status updates, and manage the resolution process.
• Analyze customer feedback and take necessary steps to enhance service quality.

Qualifications

• Excellent written and verbal communication skills in English.
• Extensive hands-on experience and profound knowledge in Docker, Ansible, CI/CD,
• Exceptional proficiency in Linux and Windows operating systems.
• Expertise in scripting languages like Python and Bash, facilitating automation and efficiency.
• Preferred experience with relational databases such as MySQL, MariaDB, and PostgreSQL, with expertise in SQL administration.
• Knowledge and experience in the setup, configuration, and management of various hosting platforms like cPanel, Plesk, CuberPanel, HestiaCP, cwp, and WHMCS
• Knowledge and experience in web server management (Apache, Nginx, LiteSpeed).
• Comprehensive understanding of networking concepts, encompassing IP addressing, DNS management, and robust security protocols.
• Outstanding communication, collaboration, and problem-solving acumen.
• Strong analytical skills for diagnosing and resolving complex performance issues.
• A commitment to staying abreast of evolving technological trends.