Learning and Development Specialist

Fiestas Los Cabos; A distancia; MXN 1,031,000 - 1,376,000; Jornada completa

Descripción de la vacante

A luxury resort organization is hiring a Learning & Development Specialist to design and deliver blended learning programs for hospitality teams. This remote position focuses on enhancing guest satisfaction through effective training. The role includes creating eLearning modules, managing LMS content, and conducting Virtual Instructor-Led Training. Ideal candidates will have strong instructional design skills and experience in hospitality training. Join a mission-driven culture centered on exceptional guest service.

Servicios

Fully remote role

Opportunities for travel

Focus on continuous learning

Formación

• 5+ years of instructional design experience in hospitality or event operations.
• Proven experience developing eLearning content and managing LMS platforms.
• Ability to analyze training needs and measure program effectiveness.

Responsabilidades

• Design and develop blended learning programs for onboarding and service excellence.
• Create interactive eLearning modules and manage LMS content lifecycle.
• Deliver Virtual Instructor-Led Training sessions and measure program effectiveness.

Conocimientos

Instructional Design

Articulate Storyline

SCORM/xAPI

Learning Management Systems

Virtual Instructor-Led Training

Learning Analytics

Herramientas

Adobe Captivate

Articulate Rise

Descripción del empleo

Learning & Development (L&D) Specialist — Hospitality & Events (Remote, USA)

Operating in the hospitality, luxury resort and destination events sector, this organization delivers immersive guest experiences, large-scale event production, and service excellence across resort properties in the United States. The role supports distributed property and remote teams by building scalable learning solutions that raise operational standards, drive guest satisfaction, and accelerate employee readiness.

About The Role

We are seeking a hands‑on Learning & Development Specialist to design, deliver, and measure blended learning programs for frontline and corporate teams. This remote position partners with operations, talent, and event leads to translate business priorities into practical training that improves service, safety, and sales performance.

Role & Responsibilities

• Design and develop blended learning programs (eLearning, VILT, microlearning) for onboarding, service excellence, safety, and event operations.
• Create interactive eLearning modules and assets using Articulate Storyline/authoring best practices and publish SCORM/xAPI-compliant packages.
• Manage LMS content lifecycle: upload courses, enroll learners, configure learning paths, and maintain compliance records.
• Deliver and facilitate Virtual Instructor‑Led Training (VILT) sessions and coordinate schedules with multi‑site operations teams.
• Partner with managers to perform training needs analysis and prioritize learning initiatives tied to KPIs (guest satisfaction, speed‑to‑proficiency, incident reduction).
• Measure program effectiveness using learning analytics and feedback; iterate content to improve completion, retention, and on‑the‑job impact.

Skills & Qualifications

Must‑Have

• Instructional Design
• Articulate Storyline
• SCORM/xAPI
• Learning Management Systems
• Virtual Instructor‑Led Training
• Learning Analytics

Preferred

• Experience designing training for hospitality or event operations
• Experience with Adobe Captivate or Articulate Rise
• Certification in L&D (e.g., CPLP, ATD certifications)

Benefits & Culture Highlights

• Fully remote role with occasional travel to properties for launch and evaluation activities.
• Fast‑paced, mission‑driven hospitality culture focused on high‑touch guest service and continuous learning.
• Opportunities to lead cross‑functional projects and scale L&D impact across multiple properties and event teams.

This opportunity is ideal for an L&D professional who combines strong instructional design and eLearning production skills with practical experience delivering measurable learning outcomes in a hospitality or customer‑service environment. Apply to help shape learning experiences that directly drive exceptional guest experiences.

Skills: learning analytics,instructional design,articulate storyline,learning management systems