Lead Business systems Analyst - Mexico

BMC Software, Inc.; Jalisco; Presencial; MXN 1,627,000 - 1,990,000; Jornada completa

Descripción de la vacante

A leading tech company in Mexico, Jalisco, seeks a Lead Business Systems Analyst to engage with R&D needs. The ideal candidate will have over 8 years of experience in business analysis and system requirements. They will lead collaborations with stakeholders to design and implement cloud-based solutions while ensuring data integrity throughout the process. Strong leadership and facilitation skills are crucial. The role also involves documentation and training for effective application usage.

Formación

• 8+ years of experience as a Business Systems Analyst.
• Prior experience as a Lead Business Systems Analyst or similar role focused on CI/CD Pipelines.
• Highly skilled in analysis, requirements gathering, and documentation.

Responsabilidades

• Analyze technology architecture and security design.
• Lead collaboration with business stakeholders to understand their needs.
• Deliver business requirement documentation and migration strategy.

Conocimientos

Business analysis

Cross-functional leadership

Requirements gathering

Problem-solving

Documentation

Educación

Bachelor’s degree in computer science or related field

Herramientas

Salesforce

Jira

Confluence

Kubernetes

Bitbucket

Descripción del empleo

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

At BMC trust is not just a word - it's a way of life!

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The Lead Business Systems analyst is a senior level role responsible for client engagement activities required to oversee the design, implementation & support of the infrastructure and application needs of the R&D community within BMC.

The ideal candidate will possess a strong foundation in business analysis, system requirements gathering, and a comprehensive understanding of R&D infrastructure and applications. This role requires expertise in facilitation, elicitation, and leadership to drive business stakeholder processes that continuously improve and enhance applications. The candidate should demonstrate exceptional cross-functional leadership and collaboration skills, including the ability to design and lead workshops, manage meetings, and deliver impactful executive presentations.

An understanding of team dynamics and the ability to manage conflict resolution effectively is essential. The candidate must apply collaborative problem-solving techniques and exhibit familiarity with business architecture, system and data modeling, and change management strategies. A results-oriented mindset with strong prioritization skills is required to deliver high-quality outcomes in a fast-paced, deadline-driven environment.

Primary Roles and Responsibilities

• Analyze the current application & technology architecture, dependencies, and security design.
• Lead & collaborate with business stakeholders to understand their needs, challenges, and objectives. Translate business requirements into detailed technical specifications and design cloud-based solutions that meet requirements.
• Collaborate across multiple teams and business leaders to understand business requirements and goals.
• Collaborate with internal IT teams to understand application & infrastructure capabilities and constraints.
• Deliver Business Requirement Documentation, Functional Design Document, Migration Strategy, Transition Plan, User stories and User Acceptance Test Plans
• Implement the migration plan with minimal disruption to ongoing operations. Ensure data integrity and security throughout the migration process.
• Test the migrated application thoroughly along with development, QA and vendor teams to identify and resolve any issues.
• Lead user acceptance testing and triage migration and functional Issues.
• Provide training and support to teams on using the migrated application effectively.
• Ensure end user success through strong customer service skills and understanding of the end user’s goals and objectives
• Documentation: Maintain comprehensive documentation of cloud based designs, configurations, and operational procedures.

Qualification & Skills

• 8+ years of experience as a Business Systems Analyst.
• 8+ years of experience in delivering R&D Infrastructure and applications
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Prior experience as a Lead Business Systems Analyst or similar role, with a focus on CI/CD Pipelines tools and software development platforms like Salesforce, JFOG, Apptio, GitHub, Bitbucket, container/Kubernetes, Confluence, xWiki, Jira, Atlassian, etc
• Should have experience supporting one or more technical areas, such as data center, server/storage/network, infrastructure, windows/linux operating systems, virtualization and cloud computing
• Should have working knowledge of the software development lifecycle & Agile methodologies
• Highly skilled in analysis, requirements, designing, documentation, and migration planning
• Excellent analytical, problem-solving, and strong facilitation and elicitation skills for stakeholder engagement; ability to lead workshops, meetings, and executive presentations
• Highly motivated and driven with keen attention to detail and the ability to multi-task in a self-managed and fast-paced environment.
• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.