L1 POS Support Specialist — Hospitality Tech

Shiji Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Level 1 POS Support Specialist to provide essential support for POS customers. The role focuses on managing support tickets, guiding customers through troubleshooting, and collaborating with internal teams for complex issues. Candidates should be bilingual in English and Spanish, with a strong customer service orientation, and a minimum of two years in a technical support role. This position offers evening shifts and potential for remote work.

Formación

• 2+ years in technical support or customer service in related fields.
• Proficiency in Microsoft Office Suite.
• Strong communication in English and Spanish.

Responsabilidades

• Serve as the primary contact for customer inquiries.
• Manage support tickets per SLAs.
• Conduct investigations and provide tailored solutions.
• Collaborate with internal teams on escalated issues.

Conocimientos

Technical support experience

Bilingual in English and Spanish

Problem-solving skills

Organizational skills

Customer service orientation

Herramientas

Zoho Desk

JIRA

Descripción del empleo

A global technology company in Mexico City is seeking a Level 1 POS Support Specialist to provide essential support for POS customers. The role focuses on managing support tickets, guiding customers through troubleshooting, and collaborating with internal teams for complex issues. Candidates should be bilingual in English and Spanish, with a strong customer service orientation, and a minimum of two years in a technical support role. This position offers evening shifts and potential for remote work.