Key Account Manager

Lemlist; Americas; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager responsible for managing a portfolio of high-value clients. You will drive customer success by maximizing product adoption and ensuring long-term retention, achieving key performance metrics through proactive engagement strategies. The ideal candidate will have strong communication skills and a customer-first mindset. This position offers hands-on experience in a fast-growing environment and the opportunity to impact revenue growth significantly.

Servicios

Dynamic international environment

Ownership of high-value client portfolio

Hands-on experience in customer success

Formación

• Fluency in English (Spanish will be a plus).
• Customer-first mindset focused on delivering outstanding customer experiences.
• Sales-driven approach to drive revenue through upsells and retention.
• Strong communication skills for relationship building and idea simplification.
• Proactive problem solver who anticipates challenges.
• Experience in SaaS or Customer Success is a plus.

Responsabilidades

• Lead new clients through a structured onboarding experience.
• Build and nurture relationships with key accounts.
• Be the trusted advisor for customers to achieve their goals.
• Identify and execute upsell and cross-sell opportunities.

Conocimientos

Fluency in English

Customer-first mindset

Sales-driven approach

Strong communication skills

Proactive problem solver

Experience in SaaS or Customer Success

Descripción del empleo

About us 👇🏼

lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.

Bootstrapped since day one, we’ve grown from 0 to $40M ARR in 6 years, without raising a single dollar.

Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.

Your Mission

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

What You’ll Do

• 🚀 Customer Onboarding & Adoption
  Led new clients through a structured and seamless onboarding experience.
• 🤝 Account Management & Growth
  Build and nurture strong relationships with key accounts to foster engagement and loyalty.
• 💡 Customer Success & Support
  Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
• 📈 Retention & Expansion
  Identify and execute upsell and cross-sell opportunities to increase account value.

What We’re Looking For

• Fluency in English (Spanish will be a +) You’ll be working with international clients.
• Customer-first mindset You’re passionate about delivering outstanding customer experiences.
• Sales-driven approach You understand how to drive revenue through upsells and retention.
• Strong communication skills You excel at building relationships and simplifying complex ideas.
• Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.
• Experience in SaaS or Customer Success is a plus!

What You’ll Gain

• 🌍 Ownership of a high-value client portfolio in a fast-growing company.
• 🚀 Hands-on experience in customer success, retention, and revenue growth.
• 💡 The chance to make a real impact by driving product adoption and customer satisfaction.
• ✨ A dynamic, international environment where innovation and collaboration thrive.

Recruitment process

• Interview with Victoire (our TAM)
• Meet with Tal (Team Lead KAM)
• Business case + debrief (Yann Vp of Sales + Tal)
• Meet with Charles (CEO)
• Reference check
• Offer