Jr. Telecom Analyst

Call Center Services International S.A. De C.V.; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de servicios de telecomunicaciones busca un Analista de Telecomunicaciones para auditar y analizar reportes de telecomunicaciones. El candidato ideal debe ser fluido en inglés y tener una licenciatura relacionada. Las responsabilidades incluyen resolver problemas de software y hardware, realizar auditorías de grabación de llamadas y proporcionar soporte técnico. El trabajo es a tiempo completo desde casa y ofrece varios bonos por desempeño.

Servicios

Trabajar desde casa

Bono de asistencia

Bono de permanencia

Bono de productividad

Bono de puntualidad

Bono mensual

Formación

• Debe tener una licenciatura en Ciencias de la Computación o un campo relacionado.
• Amplio entendimiento de VoIP, SIP, telecomunicaciones y productos relacionados.

Responsabilidades

• Programar y analizar problemas relacionados con sistemas de telecomunicaciones.
• Realizar auditorías de grabación de llamadas.
• Proporcionar soporte técnico de segundo nivel.

Conocimientos

Fluidez en inglés

Experiencia en VoIP

Trabajo en equipo

Educación

Licenciatura en Ciencias de la Computación o campo relacionado

Herramientas

SQL

MySQL

Descripción del empleo

Descripción del trabajo

WORK FROM HOME TIJUANA, B.C.

Jr.

Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing.

Responsibilities

• Programs, analyzes and resolves problems related to telecommunications systems' software and hardware.
• Perform call recording audits to ensure all calls are being successfully recorded.
• Participating in interactions with internal business departments to define requirements, discuss project progress, and resolve issues as they arise.
• Providing second‑level technical and non‑technical support as needed, including client/vendor relations and technical problem solving and providing training to staff for new systems.
• Researching new technologies to fully understand implementation requirements and implications for integration with other systems.
• Producing required documentation such as client communication, proposals and user instructions.
• Troubleshooting and debugging increasingly complex network problems, making recommendations for improved operational efficiency, repair, replacement or upgrades.
• Maintaining existing and deploy new Cisco VOIP systems of various models.
• Support, maintenance, upgrades Cisco based call center system.
• Working under minimal supervision with moderate latitude for use of initiative and independent judgment.
• Documents telecom problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Participate in a 24 X 7 on call rotation as assigned by the Lead Telecom Engineer.

Requirements

• Fluent in English.
• Bachelor's degree in Computer Science or another related field.
• Broad understanding and experience of VoIP, SIP, telecommunications, and telephony related products.
• Must enjoy working in a fast‑paced teamwork environment and dealing with a variety of people.

Desired

• Experience with Call recording solutions.
• Understanding of SQL, MySQL, and relational databases.

Job Type

Full‑time

Salary

$4,****** per week

Language

• English (required)

Tipo de puesto

Tiempo completo

Salario

$4,****** a la semana

Horario

• Turno de 10 horas

Prestaciones

Trabajar desde casa

Tipos de compensaciones

• Bono de asistencia
• Bono de permanencia
• Bono de productividad
• Bono de puntualidad
• Bono mensual

Pregunta(s) de postulación

• Vives en Tijuana, B.C.

Idioma

• Ingles (Deseable)