Jr. It Service Desk Agent

Infineon; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking IT Help Desk Support Technicians in Tijuana. Ideal candidates will provide first-line IT assistance, support onboarding processes, and use tools like ServiceNow and Microsoft Intune. Candidates must have experience in IT support, strong communication skills, and advanced English proficiency. The position offers numerous benefits including vacation days, medical insurance, and educational reimbursement, and requires onsite work Monday through Friday.

Servicios

20 days Christmas bonus

12 days of vacation

8% savings fund

11% food coupons

Medical, dental, vision, and life insurance

Gym bonus support

Education reimbursement (up to MXN 54,000/year)

30% vacation bonus

Work at Home bonus (MXN 5,000)

Formación

• Experience in IT Support or Help Desk (level-dependent).
• Knowledge of Windows environments and Office 365 applications.
• Advanced English proficiency (C1 or equivalent).

Responsabilidades

• Provide first-level support for IT incidents and service requests.
• Troubleshoot software and security issues.
• Document resolutions accurately and escalate complex issues.

Conocimientos

IT Support Experience

Windows Environment Knowledge

Communication Skills

Customer Service Skills

Attention to Detail

Herramientas

ServiceNow

Microsoft Intune

TeamViewer

Descripción del empleo

IT Help Desk Support (Levels: Trainee / Associate / Mid)

About the Role

We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment.

Responsibilities

• Provide first-level support for IT incidents and service requests through ServiceNow.
• Troubleshoot software, access, endpoint, and basic security issues.
• Perform software installations and license assignments.
• Support onboarding and offboarding processes.
• Use remote tools such as TeamViewer and Microsoft Intune to assist users.
• Document resolutions accurately and elevate complex issues when required.
• Follow IT procedures, SLAs, and compliance standards.

Required Skills & Qualifications

• Experience in IT Support or Help Desk (level-dependent).
• Knowledge of Windows environments and Office 365 applications.
• Familiarity with ServiceNow or similar ticketing tools.
• Experience with remote support tools.
• Strong customer service and communication skills.
• Good organization and attention to detail.
• Advanced English proficiency (C1 or equivalent).

Nice to Have

• Experience in regulated environments.
• Basic knowledge of iOS device support.
• IT certifications (CompTIA, Microsoft).
• Office-based role in Tijuana (5 days on-site).
• Monday to Friday schedule aligned with US business hours.
• Ticket-based workload with occasional after-hours support.

Benefits at ITJ

• 20 days Christmas bonus
• 12 days of vacation (first year)
• 8% savings fund | 11% food coupons
• Medical, dental, vision, and life insurance
• Gym bonus support
• Education reimbursement (up to MXN 54,000/year)
• 30% vacation bonus
• Work at Home bonus (MXN 5,000)