IT Support Analyst - Fast-Paced Fintech Helpdesk (Bilingual)

Didi; Ciudad de México; Presencial; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading technology service provider in Mexico City is seeking an IT Support Analyst to provide high-quality technical support across Fintech operations. Candidates should have strong troubleshooting skills and be fluent in both English and Spanish. This full-time role involves resolving support requests, managing user devices, and supporting video conferencing systems in a fast-paced environment.

Servicios

Flexible work opportunities

Commitment to diversity and inclusion

Formación

• Ability to deliver outstanding customer support while troubleshooting.
• Experience in providing IT support in fast-paced environments.

Responsabilidades

• Serve as the first point of contact for technical support.
• Perform advanced troubleshooting for hardware and software issues.
• Collaborate with the network team on LAN/WAN troubleshooting.

Conocimientos

Strong troubleshooting and problem-solving abilities

Hands-on experience with operating systems and software installation

Knowledge of video conferencing systems

Understanding of networking fundamentals

Herramientas

ServiceNow

Logitech

Hikvision attendance devices

Genesys

Descripción del empleo

A leading technology service provider in Mexico City is seeking an IT Support Analyst to provide high-quality technical support across Fintech operations. Candidates should have strong troubleshooting skills and be fluent in both English and Spanish. This full-time role involves resolving support requests, managing user devices, and supporting video conferencing systems in a fast-paced environment.