IT Operations

General Motors of Canada; Silao (Ciudad); Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive manufacturer in Silao, Guanajuato, is seeking a Network Operations Support professional. This role requires a Bachelor’s degree and at least one year of IT experience, especially in network operations (LAN/WAN/Wi-Fi) within a 24/7 manufacturing environment. The ideal candidate will demonstrate strong problem-solving skills and the ability to interact in English professionally. This full-time role requires working on site across rotating shifts to ensure operational stability.

Formación

• Available to work rotating shifts on a 4x3 schedule.
• 1 year of IT experience.
• Network Operations Experience (LAN / WAN / Wi-Fi).
• IT experience in 24/7 manufacturing environments.
• Hands-on working style with strong accountability, effective prioritization, and a problem-solving mindset.

Responsabilidades

• Support and operate LAN, WAN, and Wi-Fi network infrastructure.
• Monitor service delivery and overall health of the IT environment.
• Troubleshoot network issues and coordinate incident resolution.

Conocimientos

Conversational English

Machine Learning

Data Analytics

Data Science

Problem-solving

Educación

Bachelor’s Degree in Systems Engineering, Information Technology, Computer Engineering, Electronic/Telecommunications Engineering, Informatics, or a related field

Descripción del empleo

Job Description

Supports and operates LAN, WAN, and Wi‑Fi network infrastructure within a manufacturing site, ensuring continuous availability and operational stability in a 24/7 production environment.

Monitors service delivery and overall health of the IT environment, proactively identifying risks and responding to incidents that may impact safety, production, or cost.

Applies practical experience, technical judgment, and hands‑on execution to troubleshoot network issues, coordinate incident resolution, and support operational changes aligned with plant schedules. Works closely with site IT teams, global IT partners, and external vendors to maintain reliable network services across Assembly, Transmission, and Engine operations.

Demonstrates strong accountability, prioritization, and problem‑solving skills, taking ownership of issues through resolution and closure. Models GM values and behaviors, contributes to a collaborative and results‑oriented culture, and supports continuous improvement in IT operations.

Work Appropriately

On Site: This position requires working on site on a full‑time basis.

Key Requirements

• Available to work rotating shifts on a 4x3 schedule.
• Conversational English level, with the ability to interact in professional settings.
• Bachelor’s Degree in Systems Engineering, Information Technology, Computer Engineering, Electronic/Telecommunications Engineering, Informatics, or a related field; or relevant experience.
• 1 year of IT experience.
• Network Operations Experience (LAN / WAN / Wi‑Fi)
• IT experience in 24/7 manufacturing environments.
• Hands‑on working style with strong accountability, effective prioritization, and a problem‑solving mindset.

Desired Competencies/Skills

• Machine Learning
• Data Analytics: Ability to collect, cleanse, and transform large volumes of data from different sources.
• Data Science
• Implementation of Artificial Intelligence Agents/Models: Development and integration of intelligent agents and machine learning models for specific use cases (automation, prediction, classification).

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role‑related assessment(s) and/or a pre‑employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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