IT Desktop Support Technician – End-User Services

Warner Bros. Entertainment; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading entertainment company in Mexico City is seeking an IT Support Specialist. This role involves providing first and second-level technical support for IT hardware and software issues. Candidates should have solid communication skills and previous experience in enterprise-level support. Bilingual in English and Spanish is required, along with proficiency in tools such as ServiceNow and Microsoft Office 365. This position is essential for ensuring a high-quality service across business units.

Formación

• Previous experience in an Enterprise-level support environment.
• Must be bilingual (English – Spanish).
• Previous experience setting up, configuring, and troubleshooting Microsoft Outlook.

Responsabilidades

• Provide 1st and 2nd level technical support for IT hardware and software.
• Install and configure IT hardware including PCs and printers.
• Document resolved incidents into the ServiceNow ITSM system.

Conocimientos

Technical support

Communication skills

Problem-solving

Flexibility

Time management

Teamwork

Educación

ITIL Foundation certification (desired)

Herramientas

ServiceNow

Microsoft Office 365

VPN

Zoom

Descripción del empleo

A leading entertainment company in Mexico City is seeking an IT Support Specialist. This role involves providing first and second-level technical support for IT hardware and software issues. Candidates should have solid communication skills and previous experience in enterprise-level support. Bilingual in English and Spanish is required, along with proficiency in tools such as ServiceNow and Microsoft Office 365. This position is essential for ensuring a high-quality service across business units.